Great salary/benefits, but the department needs some work - ECommerce Manager Hilton Employee Review

4.0
Jan 18, 2015
Recommend
CEO approval
Business Outlook

Pros

- fair compensation - great benefits - cheap travel - lots of leisure time during work - mostly great people - looks good on your resume

Cons

- directors have poor understanding of what our jobs are or how they should accurately be measured - lack of access to data needed to optimize our sites - judged on driving revenue but not given enough autonomy to make strategic decisions on how to drive thay revenue - hostility and distrust between senior managers and directors prevents positive change - portfolio sizes are too large making it difficult to adapt during times of high turnover - leadership let's slackers slide while overloading their good people for extended periods of time - yearly survey is taken, but nothing changes

Explore other reviews about Hilton

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, and great benefits

Cons

Can be slow to adapt to new processes

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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