Customer Success is BRUTAL - Customer Success Manager HubSpot Employee Review

3.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture Benefits Remote Work Product Company Recognition

Cons

Pay-Took away RSU and reduce commission Workload- Expected to schedule 80 meetings a month Leadership - KPI constantly change and management NEVER has the answers. Enablement is not good Alignment- Sales is not aligned with CS at all. They constantly over sale just to hit targets because they get fired after a 3 months of not hitting targets

Explore other reviews about HubSpot

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

this company had great benefits

Cons

no cons that I can think of

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

14
See reviews by: Helpful|Rating|Date|All