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      Humana

      Engaged Employer

      Humana reviews

      Customer Service - Customer Service Representative Humana Employee Review

      3.0
      Nov 12, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worked with some very good people.Good environment for a person that does not want to have independence or have to make own discisions or resolve problems directly.

      Cons

      Micromanaged by uneducated managers. Very much a high school like environment. Time needed to follow up on outstanding issues is doled out as a favor.

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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