Referral Specialist or Referral Intake Team - Customer Service Representative Humana Employee Review

3.0
Nov 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Lots of PTO, health insurance, dental, vision. Monday through Friday hours and holidays paid.

Cons

The position I worked was telemarketing even though the service being offered over the phone is free. It was absolutely mind numbing doing the same thing over and over and from what I understand moving up from the position takes a couple of years although you are eligible to apply to other positions 6 months in. I chose to return to my previous employer after hitting my wall. The pay was average and it is an entry level position. Not for anyone with a personality and definitely made me an unhappy person each moment I was there.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Making all the right moves to be a leader in 21st century health care.

Cons

Legacy technology and corporate structures still create friction, but improving.

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

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