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      Humana

      Engaged Employer

      Humana reviews

      Horrible work environment - Customer Service Representative Humana Employee Review

      1.0
      Jun 18, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customers/members are normally sweet and understanding. Not always but a lot of the time.

      Cons

      Awful management. Like the worst I have ever had. Never wants to do their duties except write people up. Unethical. Sexist. God complex. Can’t ever use your PTO unless you put it in months ahead of time. Training is so bad.

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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