Treat Employees as you would Customers - Customer Service Specialist JetBlue Employee Review

2.0
Jan 1, 2019
Recommend
CEO approval
Business Outlook

Pros

-Work from home -Flight benefits -Major Airline -Ability to trade schedule around

Cons

Micromanaged and no trust is put in employees. I was there nearly 8 years and proved myself to be a valuable employee. Very poor management. Disorganized leadership. The way they treat employees (I left on my own, so not a disgruntled employee who was fired) is uncalled for. I saw countless friends be let go just because they made up a reason for it. Once they are done with you, you are gone. Well, I was done with JetBlue and took the initiative to leave myself. Best decision ever! Invest in a company who will support it's people. Because you won't find that at JetBlue.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Exposure to leadership, work closely with team.

Cons

Pay is a little on the low side

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Only the flight benefits are worth it, and that even barely with the amount of crap that goes on within this company

Cons

Severely underpaid, toxic senior managers, leadership rewards incompetence and laziness and ostracizes good employees, severe amount of pure stupidity and backstabbers/two-facers. Workload constantly increases with raises outpaced by inflation

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