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JetBlue

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JetBlue

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JetBlue Reviews

Updated May 26, 2023

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Found 2,419 of over 3K reviews
3.7
67% Recommend to a Friend
JetBlue CEO  Robin Hayes
68% Approve of CEO

Found 2,405 of over 3K reviews

3.7
67%
Recommend to a Friend
68%
Approve of CEO
JetBlue CEO  Robin Hayes
Robin Hayes
1,086 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Great flight benefits if you can unplug during after(in 273 reviews)
  • "It's a growing company and the benefits are great if you and your family likes to travel.(in 248 reviews)
  • "The Culture is great and the flexibility for reservations makes it easy as a part time gig(in 127 reviews)
  • "People were great to work with and just about everyone loved their work and the company(in 109 reviews)
  • "Great travel benefits (free flights on jetBlue plus several agreements with other airlines).(in 104 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of JetBlue and is not affected by filters.

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  1. 5.0
    Current Employee

    Sales

    May 26, 2023 - Carrier Sales Representative in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good job ethics within workplace

    Cons

    None foreseeable errors in data catalogue

    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 8 years

    Great perks. Be cautious

    May 11, 2023 - Flight Attendant in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great flight perks. Good salary and benefits. Work with great people who have a passion about travel, customers, and service.

    Cons

    Some corporate and management cliques. Be careful. Anyone can be fired at any time, regardless of a union. Do your job, and do not take shortcuts.

    Continue reading
    Be the first to find this review helpful
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  4. 5.0
    Current Employee, more than 3 years

    If you need a paycheck, it's a great place to work!

    Feb 25, 2023 - Reservations Agent in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work opportunity, limited monitoring, flexible schedule options, generous 401k plan, generous Health Savings Account, Flight Benefits, and Great Health, Dental, and additional insurance benefits. The company celebrates transparency and really has an open door policy. It's okay to express dissent and know that it won't be held against you. The IT and Technology department do a fantastic job. I didn't appreciate it until I went to work for another airline.

    Cons

    Annual increases are small. Everything is determined by seniority and it's hard to get seniority because there are so many people who have been there for 23 years. Mandatory Code reds mean you have to work...even on your day off if there is high call volume. The Reservations department is filled with a whole lot of people who want flight benefits, but don't want to work. So everyone is continually trying to get out of working and unload shifts. You're not allowed to submit same day PTO if you have an emergency arise.

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    1 person found this review helpful
  5. 5.0
    Former Employee, less than 1 year

    Loved my crew

    May 25, 2023 - Airport Operations Crew Member in North Charleston, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Co workers Fun. Place Never boring

    Cons

    Pay Stressful Low staffed Long hours

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  6. 4.0
    Current Employee, more than 1 year

    Doing this just because I had to

    May 12, 2023 - Flight Attendant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really great work culture. Free wifi. Working first class is optional. Unionized. Expanding Airbus fleet

    Cons

    Management seems to be disconnected from work groups (inflight and flight ops) and all the other ops. Pay does not match mainline salary.

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  7. 5.0
    Former Employee

    Great

    May 24, 2023 - Ground Ops in Newark, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It is a Great environment

    Cons

    It is a repetitive job

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  8. 4.0
    Former Employee, more than 10 years

    Tech Ops Materials

    May 17, 2023 - Materials Coordinator in Fort Lauderdale, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good team to work with. People really liked their jobs.

    Cons

    Management was not able to speak efficiently and effectively to the crew.

    Continue reading
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  9. 4.0
    Current Employee, more than 1 year

    Good job

    May 17, 2023 - Ground Operations Agent in Newark, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Not a lot of flights small station some good coworkers

    Cons

    Lack of structure some days no coverage for flights worst supervisors supervisors office politics affects the team

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  10. 4.0
    Former Employee, more than 10 years

    Great Stepping Stone

    Mar 23, 2023 - Customer Service Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working as a station supervisor at a larger scale operation can be a great way to build your career for advancement. Skills attained as a supervisor will vary depending on the size of the station and the requirements of the leadership. Exciting and fast paced job that changes daily.

    Cons

    Working at a smaller station will require more hours and more responsibility. Supervisors will replace Station Managers on a dregular basis. Overtime is not paid out in a typical manner, shares are offered in place with a 3 year vesting. Advancing your career typically means moving to a large city.

    Continue reading
    2 people found this review helpful
  11. 4.0
    Current Employee, more than 3 years

    Job is ok

    May 18, 2023 - Ramp Agent in Fort Lauderdale, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay - once you stay with the company for a couple of years the pay is good

    Cons

    Not having enough workers for the operation

    Be the first to find this review helpful
Viewing 1 - 10 of 2,405 Reviews
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JetBlue Reviews FAQs

JetBlue has an overall rating of 3.7 out of 5, based on over 2,531 reviews left anonymously by employees. 67% of employees would recommend working at JetBlue to a friend and 58% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, JetBlue employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at JetBlue. This rating has decreased by -3% over the last 12 months.

67% of JetBlue employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated JetBlue 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at JetBlue to be career development, culture, benefits and the cons to be senior leadership, management, compensation.

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Glassdoor has 2,531 JetBlue reviews submitted anonymously by JetBlue employees. Read employee reviews and ratings on Glassdoor to decide if JetBlue is right for you.