JetBlue Reviews
Updated May 26, 2023
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Top Review Highlights by Sentiment
- "It's a growing company and the benefits are great if you and your family likes to travel." (in 248 reviews)
- "The Culture is great and the flexibility for reservations makes it easy as a part time gig" (in 127 reviews)
- "People were great to work with and just about everyone loved their work and the company" (in 109 reviews)
- "Great travel benefits (free flights on jetBlue plus several agreements with other airlines)." (in 104 reviews)
- "Senior leadership is going through a shuffle and the company is facing growing pains as a whole ." (in 56 reviews)
Ratings by Demographics
This rating reflects the overall rating of JetBlue and is not affected by filters.
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- Current Employee★★★★★
Pros
Good job ethics within workplace
Cons
None foreseeable errors in data catalogue
- Former Employee, more than 8 years★★★★★
Great perks. Be cautious
May 11, 2023 - Flight Attendant in Boston, MARecommendCEO ApprovalBusiness OutlookPros
Great flight perks. Good salary and benefits. Work with great people who have a passion about travel, customers, and service.
Cons
Some corporate and management cliques. Be careful. Anyone can be fired at any time, regardless of a union. Do your job, and do not take shortcuts.
Continue reading - Current Employee, more than 3 years★★★★★
If you need a paycheck, it's a great place to work!
Feb 25, 2023 - Reservations Agent in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Remote work opportunity, limited monitoring, flexible schedule options, generous 401k plan, generous Health Savings Account, Flight Benefits, and Great Health, Dental, and additional insurance benefits. The company celebrates transparency and really has an open door policy. It's okay to express dissent and know that it won't be held against you. The IT and Technology department do a fantastic job. I didn't appreciate it until I went to work for another airline.
Cons
Annual increases are small. Everything is determined by seniority and it's hard to get seniority because there are so many people who have been there for 23 years. Mandatory Code reds mean you have to work...even on your day off if there is high call volume. The Reservations department is filled with a whole lot of people who want flight benefits, but don't want to work. So everyone is continually trying to get out of working and unload shifts. You're not allowed to submit same day PTO if you have an emergency arise.
Continue reading - Former Employee, less than 1 year★★★★★
Loved my crew
May 25, 2023 - Airport Operations Crew Member in North Charleston, SCRecommendCEO ApprovalBusiness OutlookPros
Great Co workers Fun. Place Never boring
Cons
Pay Stressful Low staffed Long hours
- Current Employee, more than 1 year★★★★★
Doing this just because I had to
May 12, 2023 - Flight AttendantRecommendCEO ApprovalBusiness OutlookPros
Really great work culture. Free wifi. Working first class is optional. Unionized. Expanding Airbus fleet
Cons
Management seems to be disconnected from work groups (inflight and flight ops) and all the other ops. Pay does not match mainline salary.
Continue reading - Former Employee★★★★★
Pros
It is a Great environment
Cons
It is a repetitive job
- Former Employee, more than 10 years★★★★★
Tech Ops Materials
May 17, 2023 - Materials Coordinator in Fort Lauderdale, FLRecommendCEO ApprovalBusiness OutlookPros
Good team to work with. People really liked their jobs.
Cons
Management was not able to speak efficiently and effectively to the crew.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Not a lot of flights small station some good coworkers
Cons
Lack of structure some days no coverage for flights worst supervisors supervisors office politics affects the team
Continue reading - Former Employee, more than 10 years★★★★★
Great Stepping Stone
Mar 23, 2023 - Customer Service SupervisorRecommendCEO ApprovalBusiness OutlookPros
Working as a station supervisor at a larger scale operation can be a great way to build your career for advancement. Skills attained as a supervisor will vary depending on the size of the station and the requirements of the leadership. Exciting and fast paced job that changes daily.
Cons
Working at a smaller station will require more hours and more responsibility. Supervisors will replace Station Managers on a dregular basis. Overtime is not paid out in a typical manner, shares are offered in place with a 3 year vesting. Advancing your career typically means moving to a large city.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Pay - once you stay with the company for a couple of years the pay is good
Cons
Not having enough workers for the operation
JetBlue Reviews FAQs
JetBlue has an overall rating of 3.7 out of 5, based on over 2,531 reviews left anonymously by employees. 67% of employees would recommend working at JetBlue to a friend and 58% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
67% of JetBlue employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated JetBlue 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at JetBlue to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
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