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JetBlue

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JetBlue Reviews

Updated Jun 17, 2021

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Found 1,551 of over 2K reviews

4.2
84%
Recommend to a Friend
87%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
663 Ratings
Pros
  • "Flight benefits flexible leadership Core Values(in 236 reviews)

  • "Travel benefits are great for those that like to travel(in 113 reviews)

  • Cons
  • "management need to be more open with crewmembers(in 50 reviews)

  • "Don’t fly as many direct places as the top 4 airlines but still enough to have plenty to do(in 49 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of JetBlue and is not affected by filters.

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    1. 5.0
      Former Employee, more than 3 years

      Reservations/Digital Chat

      Jun 17, 2021 - Jetblue Reservations Crew Member in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Loved the job, Loved the Company

      Cons

      Really have no negative Cons.

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    2. 2.0
      Former Employee, more than 3 years

      JetBlue is the definition of overworked, underpaid, and under appreciated

      Apr 27, 2021 - Analyst in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits were pretty good, coworkers were nice and helpful

      Cons

      For a relatively young company, the office environment at HQ is so old school and toxic which is due to the way of thinking by senior leadership. Senior leadership team also micromanages to the extreme. Company culture is nearly nonexistent at HQ in Long Island City. During COVID-19 pandemic, JetBlue was the only company that I knew of that actively forced its employees back into the office in October-November 2020 (before there was a vaccine) while only giving employees a 2 weeks notice about return to office. Because senior leadership is very old school, they don't believe you can get any work done remotely; very much "butts in chairs" mentality. The majority of initiatives for career growth is all smoke and mirrors. JetBlue also tends to only promote people who hardly do any actual work (analysts and senior analysts are the backbone of the office). Many people left the company in 2020 due to opt outs and finding jobs elsewhere leaving the rest who stayed to pick up the extra work while also receiving questionable (unethical) pay cuts in 2020. Also, senior leadership team could not assure job security for employees at Support Centers during 2020/2021. All of these actions resulted in burned out, overworked, underpaid, and under appreciated employees who are leaving the company at a rapid rate. Finally, JetBlue pays severely less compared to other airlines (even though they claim they pay competitively).

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    3. 3.0
      Former Employee, more than 5 years

      Growing pains

      May 27, 2021 - Manager in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wonderful culture and people who (mostly) care. Work environment depends on the team, I was lucky and had a great leader and peers. Fantastic benefits for flights and travel, would love to see better medical and parental leave. Really appreciate the lengths JetBlue is going towards to increase minority representation in higher levels of leadership and to increase their diversity, equity and inclusion.

      Cons

      Senior leadership is going through a shuffle and the company is facing growing pains as a whole . Nothing too difficult to get over with the right leadership. In Customer Support, it really seems like management/director level are holding the workgroup together and doing the actual work. New leadership (from the last year or so) seems to care more about the clout of the job title to pad personal ventures. It comes off as very off-putting and damages morale of employees who have been worked very hard.

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    4. 5.0
      Current Employee, more than 3 years

      Supervisor Airport Operations

      Jun 16, 2021 - Supervisor in Fort Lauderdale, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Culture, Community Service, Growth, Stock Purchase Plan, Diversity

      Cons

      Schedule, Processes, Work Life Balance, Values

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    5. 2.0
      Former Employee, more than 10 years

      Stepping-Stone Airline

      May 23, 2021 - Airline Pilot in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice island destinations and the route structure was ok.

      Cons

      In a word: Cheap - You are paid bottom-tier in almost every category. If they can cheat you out of money, they'll do it. The only thing that stops them (occasionally) is the union (which is also very weak). Use this airline as a stepping-stone to move on to a REAL major airline or something better (as most do). JetBlue ALWAYS overpromises and underdelivers - that's the ONLY thing you can count on there. I can't, in good conscience, recommend this fly-by-night outfit.

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    6. 5.0
      Current Employee

      yes

      Jun 8, 2021 - Aircraft Mechanic in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      it is amazing and great

      Cons

      alot of work alot of hours

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    7. 5.0
      Current Employee

      Wonderful company

      Jun 3, 2021 - Communications Coordinator in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to work with kind and creative people

      Cons

      N/A no issues at all

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    8. 5.0
      Current Employee, more than 10 years

      Excellent Company !!

      May 17, 2021 - Manager in Long Island City, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They do not furlough, instead offer opt out options when company needs to trim down.

      Cons

      Small company growth is limited

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    9. 5.0
      Former Employee

      Great company

      May 28, 2021 - Airport Operations Supervisor in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel privileges and great people to work with

      Cons

      Not much Jetblue flights on the west coast

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    10. 5.0
      Current Employee

      Great company

      May 29, 2021 - Customer Support in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Flexibility Great company to work for

      Cons

      Low pay Mandatory code red

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    Viewing 1 - 10 of 1,551 Reviews

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