JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated July 14, 2017
750 reviews

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750 Employee Reviews

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Pros
Cons
  • You will not have work/life balance; you will have work/more work balance (in 20 reviews)

  • Long hours, unpredictable work schedules due to flight delays (in 16 reviews)

More Pros and Cons

  1. Helpful (9)

    "Great place but needs change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member in New York, NY
    Current Employee - In Flight Crew Member in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    There are so many amazing things about this place! Flexible schedule, jumpseat agreements, hotel accommodations to name a few. Decent medical insurance. They put you up and feed you for training. Room for advancement

    Cons

    I'm gonna be honest, the pay is terrible, amongst the lowest in US aviation, RESERVE life is extremely challenging and could feel debilitating, crew services is extremely careless, NO UNION PROTECTION! No ability to drop a trip on reserve. LOW PAY, the training where they say "we will set you up for success" is complete bs. They absolutely do not abide their so called values.

    Advice to Management

    There's a lot,


  2. Helpful (1)

    "Flight Benefits for the win"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Fort Lauderdale, FL
    Former Employee - Airport Operations Crew Member in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (Less than a year)

    Pros

    Great Co-workers, fast pace, lots of new experiences. I actually loved the C.EO. I was a lower level employee and meet him on several occasions.

    Cons

    So many managers and no one is on the same page. It was often frustrating dealing with so many different directions from so many people.

  3. Helpful (2)

    "I LOVE IT HERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    This is the best airline to work for! They care about their employees and the pay is relatively well. The culture is amazing! If you want to work for ay airline, I recommend JetBlue!!!

    Cons

    There are no cons working for this airline!


  4. Helpful (2)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Crew Member (Flight Attendant) in Boston, MA
    Current Employee - In Flight Crew Member (Flight Attendant) in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    Most people are friendly. Worst comes to worst, you don't like a colleague, you don't have to work with them again in a few days. Flexibility in scheduling is great.

    Cons

    Commuting from any other city that isn't a base is stressful, especially during weather - cancelled flights, delayed, etc. will affect your dependability rating and sometimes result in call outs. They emphasize Caring as a core value however do not seem to take very good care of their employees during Irregular Operations. I personally have not had issues with it but I've been the lucky few.

    Advice to Management

    Listen to your employees. It should never seem like work to receive or ask for help. If it continues, I guarantee people will be anxious to sign union papers (if they aren't already anxious).


  5. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Crew Member in Orlando, FL
    Former Employee - In Flight Crew Member in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at JetBlue full-time (More than 10 years)

    Pros

    I truly enjoyed my coworkers and the job as a whole for just shy of 13 years. I have seen the job and company change in that time, but what company doesn't. If you love to travel and you love people, go for it!

    Cons

    This lifestyle is not for the faint of heart but that is not specific to the company, only to the profession. Go in knowing you may not get a holiday off and reserve is no fun.

    Advice to Management

    It is time to stop straddling the fence, you shouldn't get to hide from reserve by being a supervisor or doing a special assignment and then go back out on the line. It is not fair to those who pay their dues in the jumpseat. Management and Inflight should be separated.


  6. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    Excellent culture: JetBlue places it's trust in its employees, something I have never felt to this degree before. There is a great collaborative spirit at this company, and people are generally friendly and easy to work with. This is also a very egalitarian company; everyone from top to bottom is given that same trust, and are encouraged to connect with fellow employees from other areas.

    Good location: the office in Long Island City is well designed and convenient to get to.

    Flight benefits: at or above industry standard. Great to have, as always.

    Cons

    Newness (if this is a con): JetBlue is still learning and experimenting. This means certain processes have yet to be defined. I'm personally okay with this, but it may be a larger pain point for more seasoned employees or those from more established companies. Our vision of the future is not defined yet, but it looks bright for now.

    Salary (for some): some employees do complain of lower salaries at JetBlue. I have yet to have a year end review and subsequent raise, but I believe my incoming offer was fair (not above expectations but not below).

    Advice to Management

    Keep instilling trust and respect into crewmembers; it helps us be empowered to do a great job every day. Stay transparent and fair towards compensation.


  7. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    Benefits!
    Good Salary
    Hotels
    Food
    Flexibility
    Great service
    Health insurance

    Cons

    Many hours away from home

    Advice to Management

    none

  8. "Great Company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aiport Operations in Windsor Locks, CT
    Current Employee - Aiport Operations in Windsor Locks, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    Company treats their employees very well with great benefits!

    Cons

    No cons that I can think of!


  9. "Great benefits horrible management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 8 years)

    Pros

    Flying benefits, flexible schedules, health benefits, great to do your hours and go home!

    Cons

    Pay could be better, some members of management not trustworthy, they look for ways to get crew members fired by twisting their "Blue Book" manual!

    Advice to Management

    Hire or promote better supervisors and managers who actually have sense and not agenda driven to hang crew members out to dry.


  10. "Jetblue is great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable Specialist in Salt Lake City, UT
    Current Employee - Accounts Payable Specialist in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 10 years)

    Pros

    The benefits are awesome & the people are better. I work in the office but alot of people work from home & consider that a plus.

    Cons

    Working in finance the jobs are in NYC not SLC so for me moving around is a no go

    Advice to Management

    You do a fabulous job!


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