JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated February 19, 2019
1,025 reviews

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3.7
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JetBlue President/CEO Robin Hayes
Robin Hayes
375 Ratings

Employee Reviews

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Pros
  • "Flight Benefits was amazing - work culture - work life baalcne was amazing" (in 166 reviews)

  • "flights benefits are great for the family" (in 57 reviews)

Cons
  • "Work/life balance is difficult at times" (in 21 reviews)

  • "Low pay terrible managers always looking to write people up no upward potential" (in 24 reviews)

More Pros and Cons

  1. Featured Review

    "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations in Salt Lake City, UT
    Current Employee - Reservations in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time (Less than a year)

    Pros

    Work from home. Create your own schedule* Benefits

    Cons

    Technical issues when working from home sometimes.


  2. Helpful (5)

    "A part/time Job You Can Sink Your Teeth Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations in Washington, DC
    Current Employee - Ground Operations in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue part-time (More than 5 years)

    Pros

    Incredibly diverse set of colleagues
    A grass-roots work environment where you feel like a professional
    Great travel benefits, access to health and dental at 30 hours, performance bonuses and profit sharing no matter how low you are on the totem pole,
    Easy to trade to tailor your schedule to your life after 90 days.
    Great training down in Florida.
    Very good direct relationship between crew and management. No union needed (yet)
    People love the company (and will tell you that when they see you in uniform).
    Competitive starting pay rate.
    Able to snag pass rider seats on our own flights pretty readily.

    Cons

    The company is evolving from founding principles slightly and work conditions are slowly changing too to look like the big guys.
    Like any airline job, you can get bounced quickly if you aren't dependable (on-time, safe, polite to colleagues. (this is actually also a plus of working for Jet Blue if you care about your work)
    Low "top out" for senior hourly employees compared to major airlines.
    Seemingly many mid-managers from HQ are clueless about how the job actually works on the ramp and at the counters...so their interventions can be frustrating and counterproductive.
    Very limited upward mobility within the company, especially from the field to HQ positions.

    Advice to Management

    More talented (and otherwise experienced) part timers in the field should be encouraged to rise into management positions to help the HQ local station disconnect.
    Stay consistent with info and policy flows in the company.

  3. "Ever changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Operations
    Current Employee - Airport Operations
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    The task is the same yet each day is different.
    You meet people from different background.
    The benefits are amazing.
    There is a good support system in place.
    There are constant updates from the support centers
    You will be able to make a lot of friends.
    Should you want to move up the corporate ladder there are shadow programs for select departments.

    Cons

    You do have to deal with rude customers
    often times a flight will come in and the crew are just tired and can be nasty
    You are standing on your feet for hours at a time
    there is no set break schedule.


  4. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Salt Lake City, UT
    Current Employee - Supervisor in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 10 years)

    Pros

    excellent caring leadership. 401k match. flight benefits.

    Cons

    24/7 operation so new crew members might have to work outside traditional hours


  5. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Operations Crew Member
    Current Employee - Airport Operations Crew Member
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    The culture is amazing!

    Cons

    Work can be overwhelming with the amount of tasks you are required to complete.


  6. "Great Training, Great Job, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Crew Member in New York, NY
    Former Employee - In Flight Crew Member in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (Less than a year)

    Pros

    New facilities, with delicious food.
    Family atmosphere.
    Positive support of troops - reservists and veterans alike.
    Safety first.
    Ever expanding company.

    Cons

    Tough job to get used to at first.
    Long separations from home/loved ones at first.
    Hard to find a crash pad. Especially if you are older.
    I definitely had more issues with the crash pads (3 in 6 months) than the job itself.

    Advice to Management

    Keep it up!


  7. "Good company, bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations in Orlando, FL
    Former Employee - Reservations in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Travel benefits. No seniority needed

    Cons

    Very clicky. Race-favoritism. Required overtime during IROPs

    Advice to Management

    Don’t promote people based on their skin color. Be more understanding of needed sick days.

  8. "Lack of Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Material Specialist in Jf Kennedy Ap, NY
    Former Employee - Material Specialist in Jf Kennedy Ap, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than a year)

    Pros

    Easily build relationships
    Travel
    Overtime
    Networking
    No micromanaging
    Fun environment some days

    Cons

    Lack of culture
    Non existent values
    Unfair pay for work duties assigned
    Lack of leadership

    Advice to Management

    Playing favorites within the operation will only hurt the company in the long run. Look out for those that actually care and show initiative in their assigned duties.


  9. "Stated Values not the same in Practice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue full-time (More than 10 years)

    Pros

    good health benefits but it gets more expensive every year

    Cons

    Operationally dysfunctional. they are constantly struggling to make basic decisions.


  10. "Jetblue employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Boston, MA
    Current Employee - Flight Attendant in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue full-time (Less than a year)

    Pros

    Great company and good pay.

    Cons

    No union.. currently in negotiation. Jetblue doesn’t protect their employees. Can be extended up to 18 hours in a duty day.

    Advice to Management

    Need more protection for employees.