JetBlue Reviews | Glassdoor

JetBlue Reviews

Updated December 9, 2018
985 reviews

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3.7
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JetBlue President/CEO Robin Hayes
Robin Hayes
353 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance is difficult at times" (in 21 reviews)

  • "Low pay compared to the industry" (in 23 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time (More than 5 years)

    Pros

    Great company and fun to work there.

    Cons

    Micromanage time and track to the milisecond.


  2. "AO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue full-time

    Pros

    You can make your schedule and over time

    Cons

    Poor Management
    No Communications with crew members

    Advice to Management

    Be more to you crewmember than you are to others

  3. "Queues Crew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Queues Crew in Salt Lake City, UT
    Former Employee - Queues Crew in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue part-time (More than 3 years)

    Pros

    Flight benefits, people, culture, community service

    Cons

    Not enough flight options out of salt lake, smaller depts is harder to trade shifts.

    Advice to Management

    Get rid of your No rehire if employee didn't give 2 week notice. Base it on a case by case basis.


  4. Helpful (2)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at JetBlue full-time (More than 8 years)

    Pros

    Flexible Schedule, travel benefits, tons of special assignments

    Cons

    Healthcare,Dependability,Management, company has lost its focus on its five values

    Advice to Management

    Don't forget that your frontline crew members are the most important part of the company.


  5. Helpful (1)

    "AO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue part-time

    Pros

    Flight Benefits
    Decent Pay
    Easy Schedule Management
    Career Advancement
    TDY

    Cons

    Adding extra responsibilities that makes doing your job harder


  6. Helpful (1)

    "inflight crew member"

    StarStarStarStarStar
    Current Employee - In Flight Crew in New York, NY
    Current Employee - In Flight Crew in New York, NY

    I have been working at JetBlue full-time (More than 3 years)

    Pros

    meet a lot of great people and will have fun with this position

    Cons

    Not the best reserve system


  7. Helpful (1)

    "Company Culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    Pros

    Excellent healthcare, 401K, stock options, happy hour and team building

    Cons

    Commute from NYC too long

  8. Helpful (2)

    "going down hill"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at JetBlue (More than a year)

    Pros

    free flight benefits for me and a travel companion

    Cons

    a lot of downtime when flights are delayed.


  9. Helpful (1)

    "Great place to work depending on your location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor - Airport Operations in West Palm Beach, FL
    Current Employee - Supervisor - Airport Operations in West Palm Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than 5 years)

    Pros

    Great benefits, coworkers turn into family

    Cons

    Depending on your location not all leaders are as supportive as you would need them to be.


  10. Helpful (7)

    "Cabin Crew Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Crew Manager in Boston, MA
    Former Employee - Cabin Crew Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Excellent opportunity for advancement, fantastic travel benefits, competitive pay.

    Cons

    Sometimes the ideas brewing in some high level executive meeting rooms make their way into the frontlines, with zero checks and balances.
    Sometimes in the face of adversity, middle management will vaporize years of good will gained from their staff for the sake of the bottom line and to impress upper management.

    Advice to Management

    Optimization by means of stretching schedules, is always a bad idea. Your frontline employees i.e. Flight Attendant, Pilots, Check in personnel, are the reason this company rose so quickly and became the darling of aviation. Be mindful that by flying or working these employees to edge of the envelope with minimum rest days and not balancing that equation with pay packages, you burn the candle at both ends. This exercise may look good in a quarterly financial report, but is demoralizing and eliminates your point of difference in regards to other US carriers, superlative customer service.