Pros
The work environment is plesant with a safe location. Pay is commensurate with the industry standards for this position. The benefits package has been fine...hopefully our 401k's will recover in the near future. It's not a bad company to work for, but like other businesses they are cutting corners with the workforce. I would recommend it as a good place to work.
Cons
Until recently, it appeared that job security was good if you were performing your job satisfactorily, but there were some layoffs, and an entire units function is being moved down south. Can't say if this is soley due to cutting expenses related to the economic downturn, but it does make you realize that there isn't really much job security anymore. The work load can be a challenge for the amount of hours you have to put into a day. We'd all like enough hours to do our jobs in the manner in which we are expected, but the amount of files assigned make that difficult. Generally, each employee wants to provided great service on new losses in a timely manner as expected. The weekly volume makes it difficult to adjust and close out the mass of existing files.