Kemper Reviews | Glassdoor

Kemper Reviews

Updated November 17, 2017
273 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Joseph P. Lacher, Jr.
51 Ratings

273 Employee Reviews

Sort: PopularRatingDate

Pros
  • Good benefits, good work/life balance, knowledgeable coworkers (in 15 reviews)

  • They also offer a competitive 401k plan and good benefits for employees (in 14 reviews)

Cons
  • Company would rather hire outsiders for any management or upper management position than promote from within (in 11 reviews)

  • Work/life balance needs to be improved (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Claims Adjuster in Salem, OR
    Current Employee - Casualty Claims Adjuster in Salem, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Great company to start a career with. I enjoy my time every day at work; it's a friendly and welcoming environment. Prior to getting hired there was a great amount of communication from the recruiters and my manager in making sure I had everything I needed for my first day .Training was wonderful, I enjoyed it very much because they provided lots of information about the claims process. Trainers were very informative and provided the right amount of materials to get you started. Managers and coworkers are extremely helpful and always available to give you a hand.

    Cons

    I have not found any

    Advice to Management

    Great job in being very helpful

    Kemper Response

    Mar 15, 2017 – Brand Manager

    Welcome to the Kemper team! Thank you for your input.


  2. "Super supportive and educational environment to start or continue a career in the Insurance Industry!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Claims Examiner in Maryland Heights, MO
    Current Employee - Property Claims Examiner in Maryland Heights, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Family friendly, management truly cares about your happiness on and with your job, fun and supportive work environment, decent pay and benefits including short term disability, 401k with company match, and others, many employees are friendly and always available to help and be supportive for the betterment of the company and its insureds, open and helpful HR Department, available, helpful, and friendly tech support, a really great place to work.

    Cons

    Disjointed on-the-job training, inconsistencies in knowledge and application amongst varying district offices and agents can be frustrating, not many chances for advancement within some departments, outdated claims systems.

    Advice to Management

    Implement a structured training program for adjusters and agents that would support a more consistent and communicative environment for the betterment of the insureds.

  3. "Directionally Challenged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kemper full-time (More than 8 years)

    Pros

    The work is challenging and the people seem to care about doing the right thing. Lack of stable leadership and direction keeps people on their toes.

    Cons

    Communication is lacking. Used to have communication and meetings but those ended this year. Stability of company is questionable. Growing top tier is limiting opportunity and overlooking good people.

    Advice to Management

    Bring back regular communication channels. Maybe if we knew what was going on things wouldn't seem so disjointed.


  4. Helpful (1)

    "Licensed Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Customer Service Representative in Moosic, PA
    Current Employee - Licensed Customer Service Representative in Moosic, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Great work atmosphere. Structured but laid back office. Competitive pay.

    Cons

    Did not find out my scheduled shift until the last minute. Cal center which is open until 8PM EST.

    Kemper Response

    Oct 25, 2017 – Brand Manager

    Thank you for taking the time to post about your positive experience working at Kemper. We are proud to have terrific customer service representatives on our team.


  5. "Changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kemper (More than 8 years)

    Pros

    The people in the trenches have a good base of knowledge and have the willingness to give their all to the company.

    Cons

    There is a perception by employees that there is a lack of thoughtful decision making by management on the major issues.


  6. "Poor communication and no work incentive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kemper full-time (More than 10 years)

    Pros

    My office does a lot of potlucks.

    Cons

    The cost of health bemefits has gone up dramatically year to year and the pay raises are so minimal they don't even cover the increase. So the longer you work there, the less you will take home each month.

    Zero communication across departments. They shut down and relocated our office and only told one departmemt. The rest heard about it via rumors that their job was going to a different location.


  7. "Unprofessional Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Maryland Heights, MO
    Former Employee - Call Center Representative in Maryland Heights, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kemper full-time (More than 10 years)

    Pros

    This Company has no Pros.

    Cons

    Both Call Centers has the most unprofessional Management/Supervisors.

    Advice to Management

    Be fair to all employees. Don't yell or talk down to your employees. Help train with patience.

  8. Helpful (3)

    "Horrible Place to work in Jacksonville Florida"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Jacksonville, FL
    Former Employee - Software Developer in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kemper (More than 5 years)

    Pros

    Had some good co-workers. All who put in their two week notice was escorted out the same day

    Cons

    HORRIBLE MANAGEMENT. Mangers showed favoritism and had cliches inside and outside work

    Advice to Management

    You're FIRED!!


  9. Helpful (5)

    "Company has lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Material Damage Appraiser II in Phoenix, AZ
    Former Employee - Material Damage Appraiser II in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kemper full-time (Less than a year)

    Pros

    Decent benefits. Clean environment. Nice people.

    Cons

    Leadership has no understanding of what is going on. Management does not use tools to effectively manage. Management only looks for ways to "catch" employees doing things they determine to be wrong, even when they do not have all of the possible information.

    Advice to Management

    Fire Graciela Biegleman.


  10. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter
    Former Employee - Underwriter
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kemper full-time (More than 8 years)

    Pros

    People and Training
    Location and Benefits

    Cons

    I don't have any at this time

    Kemper Response

    Oct 25, 2017 – Brand Manager

    We are glad you enjoyed working at Kemper for more than eight years. We appreciate your feedback and hope you will stay connected with us by following Kemper on LinkedIn, Facebook and Twitter.


Showing 273 of 283 reviews
Reset Filters