Kemper Reviews | Glassdoor

Kemper Reviews

Updated November 30, 2017
272 reviews

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3.4
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Joseph P. Lacher, Jr.
50 Ratings

272 Employee Reviews

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Pros
  • Good benefits, good work/life balance, knowledgeable coworkers (in 15 reviews)

  • They also offer a competitive 401k plan and good benefits for employees (in 13 reviews)

Cons
  • Company would rather hire outsiders for any management or upper management position than promote from within (in 11 reviews)

  • Work/life balance needs to be improved (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Claims Adjuster in Salem, OR
    Current Employee - Casualty Claims Adjuster in Salem, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Great company to start a career with. I enjoy my time every day at work; it's a friendly and welcoming environment. Prior to getting hired there was a great amount of communication from the recruiters and my manager in making sure I had everything I needed for my first day .Training was wonderful, I enjoyed it very much because they provided lots of information about the claims process. Trainers were very informative and provided the right amount of materials to get you started. Managers and coworkers are extremely helpful and always available to give you a hand.

    Cons

    I have not found any

    Advice to Management

    Great job in being very helpful

    Kemper Response

    Mar 15, 2017 – Brand Manager

    Welcome to the Kemper team! Thank you for your input.


  2. "Awesome Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Office Administrator in Forrest City, AR
    Current Employee - Customer Service Office Administrator in Forrest City, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Very easy job and everyone is nice and easy to get along with

    Cons

    Sometimes gets hectic and fast

  3. "Super supportive and educational environment to start or continue a career in the Insurance Industry!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Claims Examiner in Maryland Heights, MO
    Current Employee - Property Claims Examiner in Maryland Heights, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Family friendly, management truly cares about your happiness on and with your job, fun and supportive work environment, decent pay and benefits including short term disability, 401k with company match, and others, many employees are friendly and always available to help and be supportive for the betterment of the company and its insureds, open and helpful HR Department, available, helpful, and friendly tech support, a really great place to work.

    Cons

    Disjointed on-the-job training, inconsistencies in knowledge and application amongst varying district offices and agents can be frustrating, not many chances for advancement within some departments, outdated claims systems.

    Advice to Management

    Implement a structured training program for adjusters and agents that would support a more consistent and communicative environment for the betterment of the insureds.

    Kemper Response

    Nov 20, 2017 – Brand Manager

    We are glad your experience at Kemper is positive. Thank you for taking the time to provide your review and advice.


  4. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Baton Rouge, LA
    Current Employee - Insurance Agent in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    weekly pay ' life balance

    Cons

    lapses hurt your pay

    Kemper Response

    Nov 20, 2017 – Brand Manager

    We are glad to have you as part of the Kemper team. Thank you for providing your perspective.


  5. "Directionally Challenged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kemper full-time (More than 8 years)

    Pros

    The work is challenging and the people seem to care about doing the right thing. Lack of stable leadership and direction keeps people on their toes.

    Cons

    Communication is lacking. Used to have communication and meetings but those ended this year. Stability of company is questionable. Growing top tier is limiting opportunity and overlooking good people.

    Advice to Management

    Bring back regular communication channels. Maybe if we knew what was going on things wouldn't seem so disjointed.

    Kemper Response

    Nov 20, 2017 – Brand Manager

    Thank you for sharing your feedback. We appreciate it and wish you well in your future endeavors.


  6. Helpful (1)

    "Licensed Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Customer Service Representative in Moosic, PA
    Current Employee - Licensed Customer Service Representative in Moosic, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Great work atmosphere. Structured but laid back office. Competitive pay.

    Cons

    Did not find out my scheduled shift until the last minute. Cal center which is open until 8PM EST.

    Kemper Response

    Oct 25, 2017 – Brand Manager

    Thank you for taking the time to post about your positive experience working at Kemper. We are proud to have terrific customer service representatives on our team.


  7. "Changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kemper (More than 8 years)

    Pros

    The people in the trenches have a good base of knowledge and have the willingness to give their all to the company.

    Cons

    There is a perception by employees that there is a lack of thoughtful decision making by management on the major issues.

  8. "Poor communication and no work incentive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kemper full-time (More than 10 years)

    Pros

    My office does a lot of potlucks.

    Cons

    The cost of health bemefits has gone up dramatically year to year and the pay raises are so minimal they don't even cover the increase. So the longer you work there, the less you will take home each month.

    Zero communication across departments. They shut down and relocated our office and only told one departmemt. The rest heard about it via rumors that their job was going to a different location.


  9. "Unprofessional Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Maryland Heights, MO
    Former Employee - Call Center Representative in Maryland Heights, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kemper full-time (More than 10 years)

    Pros

    This Company has no Pros.

    Cons

    Both Call Centers has the most unprofessional Management/Supervisors.

    Advice to Management

    Be fair to all employees. Don't yell or talk down to your employees. Help train with patience.


  10. Helpful (3)

    "Horrible Place to work in Jacksonville Florida"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Jacksonville, FL
    Former Employee - Software Developer in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kemper (More than 5 years)

    Pros

    Had some good co-workers. All who put in their two week notice was escorted out the same day

    Cons

    HORRIBLE MANAGEMENT. Mangers showed favoritism and had cliches inside and outside work

    Advice to Management

    You're FIRED!!


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