A Good Place to Work - Customer Service Representative Kohl's Employee Review

4.0
Oct 30, 2009
Recommend
CEO approval
Business Outlook

Pros

At the location I work at, the people are great and this in and of itself is a bonus. While the pay for hourly employees like myself is not very good, the availability of health insurance and other benefits is immensely helpful and appreciated.

Cons

Some of the management seems unwilling to get down and do nitty gritty floor work themselves when lowly hourly associates are overwhelmed with other work, though others are great about it and lead by example, which in turn makes me personally work harder. Some of the management will shower you with praise, while others are snarky and will not give you the time of day. Hourly pay is not commensurate with the amount of effort put in, especially as the holidays approach and lines get longer.

Explore other reviews about Kohl's

5.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Easy job, and ok pay for first job

Cons

Could use more hours for employees.

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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