Overworked & Underpaid - Customer Service Representative Kohl's Employee Review

1.0
Mar 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Kohl's is a nice place to work if you are just looking for something temporary or have a financial emergency.

Cons

if you have goals of staying for over a year get ready for a lot of overworking. If you are a reliable worker, lots of work will be thrown at you and your reward will not increase unless you are promoted, which requires that you kiss up to management. Horrible holiday hours, no time off for part-time workers, which means you find a substitute for your shift or take "points" on your record. Gather enough and you will be fired. Overall, Kohl's is filled with condescending management, poor incentives like "bigger" discounts on their items, not including name-brand clothing, etc. The juice is certainly not worth the squeeze, several nights of hard work will be rewarded with dust, the pay is extremely low, compensation is low, but you get lots and lots of work. Please, if you have higher qualifications, go higher, reach for a more prestigious position somewhere that is not Kohl's.

Explore other reviews about Kohl's

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong client connections, opportunity for growth.

Cons

short breaks, lots of downtime

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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