Add Work, Subtract Hours - Assistant Customer Service Manager Kroger Employee Review

2.0
May 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Union representation protects from shady management practices and management.

Cons

Constantly cutting hours and demanding more get done with less. QueVision is the worst. It can call for 7 lanes open but only 5 people in the store who can run register. We aren't allowed to schedule enough people because even though they have explicitly stated that the forecast system is inaccurate and they are looking into it they still won't let us write better schedules because we are graded by how close we are to forecast. Then when we don't have help like we said we wouldn't, somehow it's our fault. No accountability on behalf of district leadership.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and frequent raises

Cons

The hours and scheduling were tough at times

3.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

10% discount on all kroger branded items $17.25 per hour is one of the better wages in the area when compared to competitor stores

Cons

October-January the workload and store environment is overwhelming due to holidays Slowest time of year in the store is during the summer when its hot and days drag ob forever Lack of communication between dept as well as between store management MOD adds insurmountable tasks onto your already lengthy expected daily task assignments

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