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Liberty Mutual Insurance

Engaged Employer

Lots of benefits and rewards - Customer Service Specialist Liberty Mutual Insurance Employee Review

5.0
Jul 1, 2011
Recommend
CEO approval
Business Outlook

Pros

-PAID training to recieve your property casualty license -Incentive based pay -Clear "metrics" that you can honestly meet and exceed to get raises/promotions -Fun work environment -Holidays off/time and a half (if your day off lands on a holiday you get another day off to compensate) -Accrue time off (best way to earn vacation time, you get vacation time just for coming to work!) -Constant rewards in the form of bonuses, gift cards, vacations etc

Cons

-some sales involved though it is portrayed as a job with no sales (generate leads) -starting hours are 3pm- 11pm with one mandatory weekend day

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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