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Liberty Mutual Insurance

Engaged Employer

Not a good experience - Customer Service Representative Liberty Mutual Insurance Employee Review

1.0
Jan 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Good training in customer service.Good start up pay.Good co workers.Nice building.Nice parking lot and security staff.

Cons

Employee scores are manipulated in order to let go employees instead of laying off.Temp employees are now being implemented in order to cut costs. If you are popular with management regardless of your performance,you will keep this job and even move up if you can stand to stay.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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