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Liberty Mutual Insurance

Engaged Employer

AMAZING company with great opportunity! - Customer Service Representative Liberty Mutual Insurance Employee Review

5.0
Mar 12, 2011
Recommend
CEO approval
Business Outlook

Pros

This is THE MOST stress free job I've ever had! The bosses are great, and friendly, you could tell them anything and they wont judge you or hold it against you (Unless it is reasonable to do so.) They are there to help you succeed and move up in the company and in life in general. Even the sales quotas are insanely easy to manage (On the sales rep side)! If you want to take training to advance your career, not only will they pay for it, but they will schedule it all for you too! And they encourage you to grow as a person as well as to give back to your community!

Cons

The benefits are not the best. The company I had just come from offered 100 times better benefits. Dont get me wrong, the benefits are still better than some other companies out there, and they start on Day 1, so you're covered right away. But the monthly premium is REALLY high (three times what my premium was a my last job) plus there is a large deductible to meet before your insurance will pay for anything, and you pay a high co-insurance for prescriptions. Compared to my last job where the premium was a third, no deductible, only $10 co-pays for EVERYTHING, and generic prescriptions were free. For my diabetic son at my old job, between premiums, co pays and his medicine, I paid about $3000 a year. Here I will spend that much and more JUST for his premiums. =(

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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