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Liberty Mutual Insurance

Engaged Employer

Stay away from the sales side - Sales Representative Liberty Mutual Insurance Employee Review

1.0
Feb 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits. Company name recognition. Being told daily by e-mail and video and assorted company managers how fortunate you are to work for a great company such as Liberty Mutual.

Cons

Liberty Mutual, like a lot of other insurers, struggles to retain new sales hires. However, veteran agents are now leaving the company with alarming regularity. Compensation plans are changed every year for the worse, and there is increased pressure to work and produce more while the target market for this company is continually shrinking. Additionally, the company pays virtually zero to agents for renewals, which means you always have to be producing brand-new business. Finally, Liberty Mutual seems to have no idea how to price its products except for those with perfect credit and zero claims history.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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