Eloquent CEO, Great potential, Still struggling to convert new opportunities and to scale - Senior Manager LinkedIn Employee Review

3.0
Oct 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Very eloquent CEO, Powerful Brand, currently very trendy and hype, still great growth of members and customers, Friendly culture polite, respectful and PC, Great benefits (especially 401K) and onsite perks, Great for Millennial to start their career and develop themselves (training and opportunities). Very slick PR, Transparent Communication and respectful collaborative culture on the surface, willing to optimize and scale now. Great potential if it can convert tests in other addressable markets into additional significant revenue streams to their main cash cow Recruiter products. Can either become an even bigger success story in its market regarding world domination and expansion like a Facebook, a Google or Amazon or be the next Twitter or Paypal (Layoffs/Restructure).

Cons

Despite 10 years of existence, still relatively young since IPO a few years ago and still immature regarding consistency, predictability and accountability. Not as great for more senior and experienced profiles as for Millennials to develop themselves (Very limited training and opportunities). Still struggling due to lack of focus and prioritization to grow other total addressable markets like CRM and L&D despite acquisitions and new product initiatives. Still a small town internal mentality, quite passive aggressive, hypocrite culture backstage, where people are very consultative but will do whatever they want afterwards leading to redundancies and complacency, still clinging fiercely and proudly to being scrappy over and over again, which at 300K revenue per employee only they should rethink moving forward. Lots of Operators focused on doing things fast and furious even it means scratching and redoing the same over and over again, but very little strategists -except at the very top- with big picture and collateral damage effect skills willing to do the right things right first time. Paradox of 70% of Individuals having a year or less in the company, among them lots of millennial, meaning talented but young with limited experience and expertise, when 80% of directors and up have been promoted from within over the years so lack of diversity of thoughts, making it quite hard to enter their circle, get alignment on new and/or different ways and often facing a very polite and very politically correct but "been there done that mentality".

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Pros

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Cons

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3.0
Feb 21, 2026
Recommend
CEO approval
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Pros

-Control your schedule -Office environment is great -Teammates are nice and helpful

Cons

-Customer Success metrics lack clear ownership and actionable levers. Many CSMs do not have direct control over the outcomes they are measured against, and success narratives are often based on isolated or non-replicable examples rather than scalable processes. -Microsoft’s increased influence over LinkedIn has led to tighter promotion structures and more limited compensation growth pathways. -Product value within the LTS portfolio is inconsistent. LinkedIn Learning struggles with perceived differentiation and impact, while Recruiter’s market position relies heavily on legacy dominance rather than clear ongoing innovation or customer value expansion. -Metric design and performance management frameworks were created without a strong operational understanding of the CSM role, resulting in accountability for outcomes that CSMs cannot directly influence. -While many CSMs share these concerns, there is limited upward feedback or structured challenge to leadership regarding metric design and role effectiveness, which limits opportunities for meaningful reform. They prefer to lick the boots of senior leaders rather than tell AV and his team how they actually feel and see progress to better, more impactful metrics. For individuals who are comfortable with high call volumes (10+ customer interactions per week) and performance metrics that are influenced significantly by external factors rather than direct role ownership, LinkedIn LTS Customer Success can be a suitable environment.

3
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