Great Company - Independent Contractor Call Center Agent Liveops Employee Review

Training is excellent regarding Product Specialist Daily in person training excellent

None that i can see.

Work from home and flexible schedule.

Bad training. Some trainers have absolutely no experience in the area they are training others for. There were two training facilitators who kept talking about how 15 minutes is on time and on time is late but they never opened the training room until 4 or 5 minutes later. One kept saying they had a military background and the other one said they grew up in a military home and that’s where they learned to always be on time. After that, they make the people who came on time listen to off subject random stuff and then decide to start training 15 minutes later. They made comments about some people being late all the time so they said they were waiting on everyone to come before they started training. They even said this when they knew the week of taking calls that some people might be late because of calls. Had us listen to a few calls. Some they said were what we shouldn’t say or do and then they turn around and talk to people in the training the same way. When we did take calls the systems didn’t work and we didn’t know what we were doing. Not surprised because the facilitators didn’t take calls so how can they tell us? Said they had 350 to sign up for training but during calls they ended up with 40 something people left.