Liveops Reviews | Glassdoor

Liveops Reviews

Updated April 17, 2018
387 reviews

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2.8
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Liveops Chief Executive Officer Greg Hanover
Greg Hanover
16 Ratings

387 Employee Reviews

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Pros
  • Great work from Home opportunity (in 158 reviews)

  • Make my own hours, flexible schedule, choose types of calls I decide to handle, lots of resources available to improve skills (in 32 reviews)

Cons
  • You only get paid while on a call and many projects have very low call volume (in 48 reviews)

  • They blacked out in the schedule the higher paying blocks and offer the lower paying talk time blocks which now a days you can barely get (in 35 reviews)

More Pros and Cons

  1. "Customer Service operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liveops part-time (More than a year)

    Pros

    Great work from Home opportunity.
    They offer flexible hours for employees to work for a second job.
    They have great training modules for new employees to start their training. You can also request a coach that you can work with on scripts.

    Cons

    Scheduling work irk times is made weekly when the release it and most always the times are really late at night or very early hours. Block times through the day are never available. The only block times for a person that is working part time are weekends.

    Advice to Management

    To make a little easier for new employees to work through the day if they choose instead of blocking out all the times.

    Liveops Response

    Feb 6, 2018 – Online Marketing Specialist

    Thank you for your review and advice. We are constantly working to improve the agent experience and are looking at ways to make scheduling easier.


  2. "Review on Liveops as a Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Talent Acquisition Specialist in Scottsdale, AZ
    Current Employee - Senior Talent Acquisition Specialist in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops full-time (Less than a year)

    Pros

    I love the working environment and the friendly co-workers. Everyone, that I have encountered is very supportive and wiling to help you out if you need assistance. I love the modern approach of how Liveops adapts to the 21st Century with it's Company Goals and Strategic Initiatives.

    Cons

    I don't have any at this time

    Advice to Management

    Keep up the awesomeness!!

  3. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops part-time

    Pros

    flexible schedule... work from home... easy to get hired

    Cons

    sales can be tough. customers are abusive at times

    Advice to Management

    Try to make contractors feel heard


  4. "Excellent company to work for!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TA Leader in Scottsdale, AZ
    Current Employee - TA Leader in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops full-time (Less than a year)

    Pros

    Great support system and the people are authentic. Quality service and honest company.

    Cons

    Wish we have all the key players in one office

    Advice to Management

    Keep it up!


  5. Helpful (3)

    "Independent Contractor"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liveops full-time

    Pros

    You can schedule your own hours.

    Cons

    You only get paid while on a call and many projects have very low call volume. The pay is not decent unless you're working 12-14 hrs a day.

    Advice to Management

    Consider doing a guaranteed minimum like one of the top wah companies does.


  6. Helpful (6)

    "I love being able to work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Contractor in Toledo, OH
    Current Employee - Independent Contractor in Toledo, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops part-time (More than 3 years)

    Pros

    Working from home since I currently have no vehicle, choosing my own schedule and the hours and days I want to work, I don't have to get dressed up or put on makeup, I get to be with my dog who has separation anxiety (I could never work an 8hr shift in a brick and mortar) I love being my own boss!
    I know there are agents who complain about lack of CV-call volume, but if you are a good agent, then there is no reason you shouldn't be getting back to back calls. When I work I usually always have back to back calls. So sometimes I wonder about those agents who say they don't have good call volume....there has to be a reason and it's not for lack of calls.

    Cons

    wish the pay was a little more sometimes but if you are motivated to work then there's options available to make money. They tend to hire new agents when older agents complain of lack of call volume, but at the same time, if no one is working the times they need people to work, then I can understand them hiring new agents who might be motivated to work. I honestly have nothing bad to say about LiveOps. I love being able to work from home and wish I would have known about this job a long time ago!

    Advice to Management

    Management has really stepped up in the last year or two. I have been with LiveOps since March of 2014 and they seem to really care about how us agents are dealing with things and want our advice on things. Last year (2017) we started having Roadshows where we got to meet fellow agents and members or management and sit and discuss ideas and how to make LiveOps better for everyone.


  7. Helpful (3)

    "Working from Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent and Sales in Savannah, GA
    Former Employee - Customer Service Agent and Sales in Savannah, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Liveops full-time (More than 5 years)

    Pros

    It's good that we can work from home and set your own schedule.

    Cons

    Sometimes call volume is slow and you have to sell and upsell products

    Advice to Management

    Should have a direct line for agents to work from home who need immediate assistant instead of only by email.

  8. Helpful (4)

    "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Liveops part-time

    Pros

    "Work from Home" ,(when there is work )

    Cons

    You get paid when you take calls ,they constantly bring in more people so you end up making no this company has a super high turnover rate. They charge a decent amount of money when you sign up to work for them "background fees " then you sit and sit with hardly any calls making no money

    Advice to Management

    It's not right taking advantage of people, you someone doing that to you , just because they can.


  9. Helpful (8)

    "work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liveops part-time (Less than a year)

    Pros

    sorry cannot find a pro....basically you only get paid when you are on the phone. I basically was working for 3$ an hour

    Cons

    This company takes advantage of the home work force. They only pay in talk minutes and the scale is rather low. Unfortunately, my phone was rather quiet. I would work for an hour and only have 8 minutes of talk time, or billable time. They should have a base rate, legally, I have never seen a company not offer a base rate so that if call volume drops you are at least getting paid for your time at work. Very difficult to get motivated to work the phones by committing to time when you know that you may not be getting paid for your valuable time.

    Advice to Management

    be realistic and quit taking advantage of the "home workforce". The money being saved by not staffing brick and mortar i.e utility bills, insurance and other benefits, office equipment, paper pens, PTO the list is endless, Home work force saves company millions of dollars , but we are not here for you to take advantage of.


  10. Helpful (1)

    "Independent Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Liveops full-time

    Pros

    Work when you want, for those of you that are complaining about the schedule and lack of times available - go out and get a real job - being and IC may not be fore you.

    Cons

    No, none at this time.


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