Poor Unpaid Training. No support. - Anonymous employee Liveops Employee Review

1.0
Jan 12, 2016
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Setting your own schedule can be a benefit especially if you have kids at home.

Cons

Initally I responded to the ad because it said I could make $12 an hours...not bad for an work from home position. But, later, I find out, you are paid by the minute you keep the caller on the phone. I've read a lot of mixed reviews of this place. They do not pay during training, you have to buy your own back ground check, and you aren't guaranteed an average dollar amount per hour.

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Liveops Response
10y
Thank you for taking the time to provide feedback. I am sorry to hear that your experience was not positive and would like to address some of your specific concerns. You mentioned that you could not speak to a live person and could not get answers to your questions. This is concerning to me as we have numerous opportunities for interaction with LiveOps staff - such as onboarding Kick-Off sessions, drop in Q&A sessions, virtual learning sessions, conference calls, and numerous mechanisms to send a message to ask questions. We also provide agents with access to forums where they can connect with fellow agents. In order to give you the most freedom and flexibility with your schedule, LiveOps works with agents as independent contractors. We connect you with clients and provide tools that make managing your independent business easy. Our website and opportunity descriptions provide straight forward information about how independent agents earn money on a per minute talk-time basis. Some programs may also include performance-based pay or incentives.

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Cons

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2.0
Apr 9, 2026
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Pros

Work from home and flexible schedule.

Cons

Bad training. Some trainers have absolutely no experience in the area they are training others for. There were two training facilitators who kept talking about how 15 minutes is on time and on time is late but they never opened the training room until 4 or 5 minutes later. One kept saying they had a military background and the other one said they grew up in a military home and that’s where they learned to always be on time. After that, they make the people who came on time listen to off subject random stuff and then decide to start training 15 minutes later. They made comments about some people being late all the time so they said they were waiting on everyone to come before they started training. They even said this when they knew the week of taking calls that some people might be late because of calls. Had us listen to a few calls. Some they said were what we shouldn’t say or do and then they turn around and talk to people in the training the same way. When we did take calls the systems didn’t work and we didn’t know what we were doing. Not surprised because the facilitators didn’t take calls so how can they tell us? Said they had 350 to sign up for training but during calls they ended up with 40 something people left.

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