Decent job, nothing special - Field Service Technician Lumen Employee Review

3.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, very professional, typical corporate culture without being toxic

Cons

Legacy systems with often poor documentation, very weak training program to get you up to speed if you aren’t coming from a previous telecom role

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Lumen Response
4mo
Thank you for your input—we truly value the feedback of our people. We recognize that UX and training programs can be challenging. As we continue to make improvements, we will keep your review in mind. We're glad to hear that you value your coworkers and our culture! We really appreciate your feedback, thank you for the work you do with us.

Explore other reviews about Lumen

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

avatar
Lumen Response
1w
Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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