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      Lumen

      Engaged Employer

      Lumen reviews

      Started Great, Ended Poorly - Account Manager Lumen Employee Review

      2.0
      May 23, 2012
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with Technology can be very enjoyable and rewarding. Local Management was willing to listen and fight for their employees.

      Cons

      Lacked clear direction Treated employees as if they didn't care if you stayed or left Not willing to compete in smaller markets, so customer base slowly left for better offerings Grew too fast and forgot about the principles and customers that got the company where they are today. Disorganized and lacked creativity and vision

      Explore other reviews about Lumen

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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