Negative. The environment is a somewhat unsettling one. - Customer Service Representative Lumen Employee Review

Users say... "Benefits are good and the actual fiber network is good once it is up and running." "Schedule is flexible and good for work/life balance" "Regardless of other comments pay is good (historically higher than average for Denver) generally." "Great people on the local level who truly care about their jobs and taking care of customers." "Good culture and down to earth coworkers" 

Users say... "Management is poor and inexperienced as to how to deal with this." "Lots of layoffs and re" "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." "As a result the majority of the good managers and directors that had the years retired." "No training and no escalation processes for when a new employee needs on the job help."