Pros
Training is great. Capital money is available to fix issues on property. I believe their are very genuine people at the corporate level even if they misguided about what is going on at the site level.
Cons
Overworked and seriously underpaid!! The expectations are incredibly high, which would be more tolerable if the pay wasn't so low. Upper management has no idea the sacrifices and time that their on-site teams are putting in to benefit the residents because overtime is just not allowed. I have experienced multiple employees working for hours "off the clock" because they refuse to let the job go undone or disappoint residents or move-ins but do not want to get in trouble for their hours. Your policy of "shaving off" overtime is a joke. If I'm taking time away from my personal life because something vital has to be done then why should I be punished by "getting rid of my hours". There should be some benefit for the dedication and, in my experience, it most definitely won't be in the form of praise.