MAA Reviews | Glassdoor

MAA Reviews

Updated May 21, 2018
211 reviews

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3.0
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H. Eric Bolton Jr.
104 Ratings

211 Employee Reviews

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Pros
  • They offer great benefits and training for each employee (in 13 reviews)

  • Great company with good benefits (in 12 reviews)

Cons
  • You cannot communicate with upper management without it going through your superiors (in 21 reviews)

  • I THINK they scale on the low side of compensation compared to other property management (in 13 reviews)

More Pros and Cons

  1. "Leasing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leasing Consultant in Houston, TX
    Current Employee - Leasing Consultant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAA full-time (More than a year)

    Pros

    Flexible Schedule, Bonus Incentives, Commission and Hourly Pay, Goal-Oriented Environment, Hands-on training, discount for living on-site

    Cons

    Leasing works on weekends a lot

    Advice to Management

    More consistency on policies and procedures throughout different properties.


  2. Helpful (2)

    "Undervalued and overlooked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MAA full-time (More than 8 years)

    Pros

    In the beginning we felt recognized and as though the company had a plan for advancing their employees. Smaller groups/portfolios allowed for more relatable and personal interactions between emails employees and their supervisors.

    Cons

    Being with the company many for several years means nothing. Constantly being pacified with false hopes and no tools to advance your career. Expected to do a lot for little to no reward.

    Advice to Management

    Promote from within. Value your employees and not the dollar. Generate a clear path to advance peoples careers. Employees don’t need to feel like they are just a number.

  3. Helpful (4)

    "My blood ran Orange for years! Company culture and true leadership no longer was priority!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Dallas, TX
    Former Employee - Property Manager in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at MAA full-time (More than 10 years)

    Pros

    Stability, well known company, training.

    Cons

    No room for advancement, no real leadership

    Advice to Management

    Drain the swamp!


  4. "It was great and then it got okay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAA full-time

    Pros

    Time off - good PTO (if your manager would approve)
    Hours - I had two days off during the week and worked Sunday only from 1-5
    Fun - The residents were so sweet

    Cons

    Pay - offered a pay raise less than 30 cents/hr after being there for a year
    Opportunity - I talked w/ several people that had been in the same position for years but the company wouldn't let them move up
    Understaffed - even residents would complain that there was never enough people so then your overworked


  5. Helpful (2)

    "MAA ruined Post Properties"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant
    Former Employee - Leasing Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MAA full-time (More than a year)

    Pros

    Discount on rent was nice.

    Cons

    I started working at Post Properties and it was awesome, MAA came in and changed everything for the worst. Quality or work changed, customer service changed. They cut our bonus program.


  6. "Take care of your employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MAA full-time (Less than a year)

    Pros

    The only thing great is our Commissions.

    Cons

    There is constant issues regarding our pay and we’re never given our money immediately for their mistakes. We have to wait until the next pay period. This happens ALOT.

    They only invest their time in the uptown post properties.

    There isn’t any relationship with upper management and onsite employees. Your voice is not heard.


  7. "Leasing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leasing Consultant in Charlotte, NC
    Current Employee - Leasing Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MAA full-time (More than a year)

    Pros

    If you are at a solid , larger, high turnover rate property you can make a solid amount of commission. At my property we receive commission for leases, on-site transfers, and renewals. On-site management is friendly and I do feel cares about it's employees. Most of the residents at my property are very easy to get along with and are appreciative of your hard work. I also receive a discounted rate for living at an MAA managed property.

    Cons

    With all the pro's stated, there are things you need to consider before working for MAA. Commission and base pay is below industry standards. If you are at a smaller property you realistically will make around $30,000 per year if you are an excellent leaser. As a leasing consultant you are the front-line of the property, which means most of the stress, complaints, and blame will be put on you. Especially during peak season we work every weekend. While assistant PM and PM's get every weekend off, longer lunches ranging from an hour and a half to three.

    The worst part for me though (many others have stated this) we are just a number. While I've had a pretty solid experience thus far, this is not common from speaking to coworkers and colleagues. I honestly wish some of the upper management understood what we deal with on a daily basis. But hey, that's just my opinion.

    Advice to Management

    Money speaks. Perhaps reward your lower level employees for the hard work they do. Rather than a "thanks" or a pat on the back you actually do the right thing at the right time for the right reasons.

  8. "service tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at MAA full-time (More than 3 years)

    Pros

    the location is a good fit

    Cons

    training is not available at present


  9. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Jacksonville, FL
    Former Employee - Supervisor in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAA full-time (More than 5 years)

    Pros

    Not many pros working for this company.

    Cons

    Leadership is terrible. Starts from the very top and works it's way down . MAA used to be a good company years ago. Now they are terrible.

    Advice to Management

    Restructure company. Obviously MAA is money driven and doent care about employees. They upper management needs to be go. Moral in company is awful.


  10. "Leasing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leasing Agent
    Current Employee - Leasing Agent
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MAA full-time (More than a year)

    Pros

    The on site staff I work with are amazing. They have become my family. Okay pay + commissions.

    Cons

    Leasing Consultants are not recognized for their worth. We bust out butts and you see PMs get a huge gala and constant lunches and praise. We get a “leasing rally” that basically is just additional training for fair housing laws. We don’t get near enough praise for the hours of sweat we put in. We are expecting to fill in at others constantly and get no reward or praise at all. Our PMs will simply give a thank you but when you get so far behind and head under water because your doing a good job, no one stops to say your doing a good job. It feels as though it just isn’t recognized that we are the front line. We take on a heavy load of work. Pay is okay by not compared to some other companies.

    Weekends. We work every single weekend. I personally get twelve off the whole year. Saturday and Sunday. None others. For 2 years now. I see other PMs that actually want to keep their staff and rotate every other but they leave that up to them. So there is nothing you can do that you WILL miss family birthdays, weddings, just being able to do things like ever. They need a better schedule. We aren’t just a number.

    Advice to Management

    Don’t treat LCs like a number.
    Force all properties to be on a similar schedule. Stop making us work every single weekend.
    Recognize good talent and a hard job well done. Not just your PMs.


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