MAA Reviews | Glassdoor

MAA Reviews

Updated November 28, 2017
183 reviews

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3.2
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H. Eric Bolton Jr.
86 Ratings

183 Employee Reviews

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Pros
Cons
  • You cannot communicate with upper management without it going through your superiors (in 17 reviews)

  • More work less pay than other property management companies (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leasing Consultant in Dallas, TX
    Current Employee - Leasing Consultant in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at MAA full-time

    Pros

    Training was the best part of my experience with MAA. I was new to the industry and the amount of training that I received helped a lot.

    Cons

    Several of the PM's are involved in catty school girl behavior that trickled down to staff.
    No other cons


  2. Helpful (2)

    "Like working for a Big Box Retailer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager
    Current Employee - Property Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MAA full-time (More than 3 years)

    Pros

    Apartment Discount and Good Medical Benefits

    Cons

    The worst part of working for MAA is that you are treated more like a number than an asset to the company. This company has a mentality that everyone can be replaced and does very little to try and retain top talent. When they give you an offer they are going to low ball you and try and add value to their bonus and commissions structure which is Unattainable. The culture is horrible and operated like wal-mart but expecting to get Neiman Marcus prices and service when they pay pennies.

    Advice to Management

    Work on your people culture as the people on your front lines are the ones providing customer service and making you the money. A better way to recognize and award your top producers rather than a pre-recorded video and a certificate that gets to you ripped and crumbled up could be a good start.

  3. Helpful (3)

    "Maa Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leasing Consultant in Dallas, TX
    Current Employee - Leasing Consultant in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MAA full-time (Less than a year)

    Pros

    Culture is great
    They instill good values
    Cares about residents and backs up employees worth he lease
    They have a good set of tenure

    Cons

    Higher management can’t really move up
    Some managers care more about themselves than your growth
    Be aware they will turn on you to save face

    Advice to Management

    Be more understanding with employees. They are your face and if they’re not happy it flows to the prospects and people. If your property has turn over, it might just be the manager. Look closely at those who work hard for you.


  4. "Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Office space is nice for collaboration

    Cons

    Management doesn't have pulse on employee engagement


  5. Helpful (1)

    "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant in Orlando, FL
    Former Employee - Leasing Consultant in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MAA full-time (More than 3 years)

    Pros

    Pay was decent, uniforms provided, no breed restrictions

    Cons

    Property managers do what they want. They go out for “lunch” but are out getting their nails done, two hour lunches with vendors and other staff members.

    Advice to Management

    My advice to upper management is to keep an eye on your PM’s maybe things would be much better on property and office. Employees may stick around longer.


  6. Helpful (3)

    "MAA Knows Best = Bad Philosophy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Dallas, TX
    Former Employee - Property Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAA (More than 3 years)

    Pros

    Not much... Post was great!

    Cons

    Being acquired by MAA in 2016. The culture at MAA is non-existent outside of pandering vendors to sponsor everything (team lunches, events, conferences). Upper Management resolves issues that could have been avoided with LISTENING to their employees by instead throwing money at the last minute to try and accomplish what they want. CEO and Executives don't have a clue of what's going on outside of the charade visits that are staged every quarter for them.

    Advice to Management

    Don’t treat your acquisition staffs like 2nd class citizens. It’s extremely degrading and completely obvious to everyone involved with those properties (vendors, residents, and staff). It’s no wonder that nearly all of the Post staff have moved on after being treated like dirt and feel like they’re having their properties run into the ground despite some “upgrades”. Even the residents pointed this out within the first few months of some “minor” changes that impacted communities largely. MAA touts that a property manager is the “owner of the business” (with the illusion of making decisions best for the property) which is COMPLETE bologna, as they control every aspect of your business (unless of course things aren’t going well due to changes they’ve made – then it’s your fault). That includes your operations and is frustrating when they don’t take your input seriously when such decisions affect everyday items (floorplan designations, pricing, staffing, etc.). In the end, “MAA knows best” and that’s an awful way to run a company that added a major chunk of its worth through a merger. A very frustrating 2017 with MAA.


  7. Helpful (4)

    "Horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Supervisor in Dallas, TX
    Former Employee - Maintenance Supervisor in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAA full-time (Less than a year)

    Pros

    There are not any pros that I can think of for this company. I completely disliked every thing about it.

    Cons

    Completely unorganized company. I have never disliked a job until MAA bought out the company I worked for. Quitting was the best thing I've done.

    Advice to Management

    If I thought upper management was competent enough to listen to any advice I would write it

  8. "MAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MAA full-time

    Pros

    lots of opportunity for awesome and meaningful customer service

    Cons

    inconsistency of policy and procedures in different regions, lack of extra effort given to customers

    Advice to Management

    better compensation/benefits, more reasonable opportunities for customer (renewals, new rates, added value at renewal.


  9. "Leasing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant
    Former Employee - Leasing Consultant

    I worked at MAA full-time (More than 3 years)

    Pros

    You meet interesting people. Not very stressful.

    Cons

    Upward mobility, turnover rate, pay


  10. "Leasing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant
    Former Employee - Leasing Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MAA full-time (Less than a year)

    Pros

    Uniformity
    Consistent
    Training
    Nothing else

    Cons

    Catty women
    Horrible attitudes amongst management
    High school clicks
    Others rank your worth based on what grade property you work

    Advice to Management

    Listen to your leasing consultants. They matter too. Stop promoting catty behavior amongst co workers. Stop allowing HORRIBLE manager treat their employees like dirt.


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