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Badly mismanaged - Site Reliability Engineer/NOC Nuance Employee Review

2.0
May 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Occasional remote work, decent pay, 4 weeks of PTO

Cons

Our department has been largely held back by the management structure put in the place over the last couple years teetering on the incompetent. Some very bright individuals work within the department but their career advancement is continually hindered by our two managers. Only one person has been able to get a promotion (which turned into multiple) which was due to fraternizing with the director and not out of any talent or willingness to work. The rest of the staff has had promises made to them of varying levels of promotion opportunities and technical training made by managers to quell resentment over unfair promotions to the other team member but so far after 5 years not a single one has been fulfilled. There is zero career path for senior level engineers except the exit door. The 4 weeks of PTO is nice but no one in our department has ever been able to use it as our requests get denied. Nuance could be a stellar place to work but they constantly misstep and mismanage while providing no clarity or direction for the future.

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5.0
Feb 13, 2025
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CEO approval
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Pros

Great work environment People are nice

Cons

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4.0
Apr 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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