Don't do it! Human Resources & District Managers are clueless. - Store Manager PetSmart Employee Review

1.0
Dec 19, 2011
Recommend
CEO approval
Business Outlook

Pros

The bonus program. Work life balance. Seeing pets everyday. Most Customers are great. Plenty of communication from home office.

Cons

Do you love cats? Great! You can be a VP. Unbelievable favoritism. Store Managers were termed left & right. They preach job security & positive work environment, but Store Managers are discarded left & right. DM's love to come in & beat up your staff on your days off or vacation.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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