Great structure and opportunities - Store Manager PetSmart Employee Review

4.0
Sep 15, 2013
Recommend
CEO approval
Business Outlook

Pros

• Lots of opportunity for career growth • Good pay for managers • Great structure overall for measuring results • Near recession-proof business, growing while others are closing stores • Lots of emphasis on developing leadership Overall the pros definitely outweigh the cons if you are up for the challenges of a highly competitive workplace. If you are sharp, on your game, highly organized and can walk and chew gum (and juggle) at the same time, you can realize great success here. The weak need not apply.

Cons

• Relatively low pay for hourly associates makes it challenging to retain top talent at that level • Top-heavy with corporate management positions creating too many "new initiatives" every month it seems - makes it hard to focus on basics of day to day operations. • Lean labor model makes Wall Street happy but puts a lot of work on store and field managers - makes work-life balance very challenging.

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
3d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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