Terrible experience and potentially destroyed lives - Store Manager PetSmart Employee Review

1.0
Dec 16, 2014
Recommend
CEO approval
Business Outlook

Pros

The customers and some of the coworkers are good people but for the most part you will work for terrible lazy people in management.

Cons

Salon is a mill and weekly injuries of animals occur and salon associates are drama filled people that don't care about the dogs the give care to. Management is lazy and untrustworthy The hours are minimal and you will be expected to sell sell sell while being chained to the register You will be lulled into security and fired as if you are nothing. They cut the hours yet give iPads to every store and you will be expected to get ipad sales with minimal help. Animals in care for sale are treated as if they are disposable with no regard to constant sickness. Field management will treat you as if you are disposable. Rude hateful people will be promoted ahead of good people.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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