Do not go there! - Store Manager PetSmart Employee Review

2.0
Aug 11, 2010
Recommend
CEO approval
Business Outlook

Pros

You get to be around great customers and if you like animal...this is the place. You get a 20% discount on all products.

Cons

As a manager you do not have the ability to manage the way you need to. You must do "EVERYTHING" the Petsmart way. Their way is thought up in a bubble away from the real world. They give you no hours to do all the extra things they pass down from corp.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
11h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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