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      PetSmart

      Engaged Employer

      PetSmart reviews

      Good company- poor field leadership - Store Manager PetSmart Employee Review

      2.0
      Jun 10, 2015
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Good compensation (better if hired in at a position as opposed to promoting from within.) Internal Promotions are there and happen frequently. Although with new ownership and CEO that appears to be changing rapidly.

      Cons

      Nepotism and favoritism are very evident within the company. If you want to make it in this company, get someone to befriend you. Hang out with them, have their kids play with your kids, etc. Performance punishment leads this company. You can lead the entire company in a specific metric and you will be expected to grow that 5-10% the next year. Be prepared to cancel vacations and completely disrupt your home life for PetSmart.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      22h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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