Just keeps getting worse - Application Specialist Press Ganey Employee Review

Where to even start? As mentioned in the “pros” Patient Experience is currently overwhelmed with no end in sight. Because of this the quality and attention we are able to provide to clients has started to decrease. Senior leaders could have anticipated the increase in workload and allocated resources appropriately if they had any idea what our jobs actually entail. Rather than hiring new resources (not to mention backfill positions from people who have understandably quit) to accommodate the increase in work they continue to make up vice president level positions. Then they fill these positions with people who have absolutely no idea how to actually support us. Middle managers are stretched so thin (in part due to mass lay offs) that they do not have the time to support their teams. Senior leaders are excellent at spinning the truth and telling you what you want to hear. They are terrible at keeping their word. They have apparently created a few skill development opportunities like a coding class for example, but again, we are so busy I have no idea how we would have time for things like that if and when they are available. Plus let’s be honest, the only way to maybe get a raise or promotion is to threaten to leave and have friends in high places. We were told we would be staying remote and many of us planned our lives around that. We planned childcare closer to home, got lower mileage leases on cars, and overall enjoyed more work life balance! Then we were suddenly required to return to office. But only some of us have to actually follow this requirement. Only some of us have to add hours to our day commuting to an office just to sit on Teams meetings where half of the team is working remotely. I don’t think coming into the office to complain about how terrible Press Ganey has become and laugh at the honest Glassdoor reviews is the “culture” return to office was expected to create.