Excessive Workload, focused more on profit than employees well being - Claims Supervisor Progressive Insurance Employee Review

1.0
Sep 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits and employee assistance programs. Salaries are competitive.

Cons

There's a lack of review of what employees go through with a high growth rate in the Illinois Auto Claims. Over 85% of the adjusters are in role less than a year and have no reliable mentor structure. Training programs are new and still being worked out. Everyone is expected to put in 10 to 12 hour days to be successful. They dangle promotions and growth opportunities to maximize performance. Most goals set are unachievable because the company is trying get back to an archaic idealized KPI that is not forward facing or account for the current environment. Almost every exit interview or survey shows that the main concern is an excessive workload.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great supervisor, and great coworkers. Training was good and I left training fully able to do my job with confidence. Sometimes we have fun meetings to attend. Can work in office when we want which is nice on days I want to get out of the house since I work remotely.

Cons

Low pay for work load and responsibilities. Extra responsibilities don’t equal extra pay. Very micromanaged and timed per task which can be stressful if a task takes longer than it should due to circumstances outside of your control. Low raises even with high performance rating.

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