The core values are more than just statements - Enterprise Customer Success Manager Qualtrics Employee Review

5.0
Dec 6, 2018
Recommend
CEO approval
Business Outlook

Pros

I've been here for a few months. My background is in management consulting and corporate strategy / finance. I have an MBA from a top 20 program. My impressions so far: - Check out the core values on their website. Unlike some other companies where I've worked in the past, these statements are the lifeblood of the organization and get discussed/mentioned as they are demonstrated in meetings and conversations throughout each day. - The culture that has grown out of these core values is optimistic, unified, friendly, and a great example of work hard / play hard. - These people dream big when setting quarterly / annual / long-term goals, then they EXECUTE! Consistent ~40% growth Y/Y for four years is pretty impressive! - Very high calibre talent combined with personable, likable, friendly personalities throughout the org. - Recent acquisition with SAP will accelerate growth in a way that no other avenue could (e.g., IPO). - 20+ locations globally with several new locations opening each year. - For my role in particular (enterprise customer success manager), this is a world-class approach to customer success with incredible leaders (former top-tier i-bankers and consultants, all around rock stars), achieving industry-leading renewal and expansion rates. - Weekly all hands meetings led by C-suite are very transparent and create greater unity and positive energy within the org - Brand new Macbook Pro with 30-inch monitor on day 1 for all employees :) - As an experience company, management cares about providing great experiences for their employees. As such, department / team activities are frequent, regular, well-funded, and fun! Not to mention the annual experience bonus! (read more on the website or that) - Growth creates many opportunities for upward mobility and potential international positions. Especially now that we're getting acquired by SAP. - Top notch benefits: company pays for all medical insurance premiums, generous coverage on other standard health benefits, free catered lunches M/W/F, several fully-stocked kitchens throughout the building, scooters and skateboards in the building, dogs welcome, frequent distribution of cool company swag, too many other things to mention here!

Cons

- Headquarters in Provo, UT, is a blessing a curse. It's nice to not deal with the traffic and congestion of a larger metropolitan area (e.g., Seattle where the other co-headquarters is), but it can be tough to attract top talent to come work here because we aren't in a large metropolitan area. Beautiful setting, though, and close to plenty of outdoor fun! - High concentration of BYU grads because BYU right down the street and founders from BYU, could be a pro depending on your own personal perspective. The company has made a deliberate effort to diversify the workforce over the past couple years and they're making progress across all levels of the org. - Compensation for post-MBA role in Utah is competitive but not leading the market. However, benefits make up for most of this.

Explore other reviews about Qualtrics

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing mentorship and generous benefits

Cons

Honestly, nothing comes to mind.

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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