Now Defunk but Great in Early days - Customer Service Representative Quidsi Employee Review

Great relaxed positive work atmosphere. Suggestions and input was always welcomed. It was such a fun place to work. I worked with such amazing people. they really put the customer first which is hard to come by these days.

The only con is that they closed.

I have been with Quidsi for over 3 years and feel no reason to look for another job since I am constantly challenged. I have been able to work on multiple projects across the company interacting with some of the smartest, kindest, open minded and driven professionals on projects beyond the scope of my function. Quidsi’s philosophy on performance evaluation is so fair, giving you the chance to create your own goals and ask for feedback on them from those that you believe can best comment and assess your abilities. Your voice is also heard with the anytime feedback in place should you want to comment on anyone within the organization at any level. It is so refreshing to see the changes since Amazon’s acquisition with the implementation of better systems, best practices, and focus on continuous improvement while at the same time a conscientiousness on the preservation of Quidsi culture. There has been just slight adjustments to the principles promoted to account for maturation and business focus. The company fosters learning and development through training, promotion cycles , and transfers internally within the greater Amazon network. They also recently renovated the office space accommodating additional conference rooms, huddle areas, and the infamous stacked kitchens overlooking the beautiful views of NYC giving me even more comfort of Amazon’s commitment to Quidsi’s future.

While I have seen some cost cutting controls in place, I believe it is in the best interest of responsible sustainability. Amazingly though, it hasn't watered down the fun, celebratory culture.