Great People, Bad Upper Management - Sales Specialist REI Employee Review

5.0
Nov 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Working at REI has lots of obvious perks from the great deals on equipment to the fantastic sense of community. I helped open a new store location several years ago while I was in college and enjoyed every minute of the following two years I spent with the company. As an avid adventurer I loved the discounts on gear and access to special product training directly with the manufacturers. The company does a good job hiring people that have diverse backgrounds in sports/travel to cater to a broad range of customers while also providing extensive product training; you can learn a lot while working for REI.

Cons

If you are working part time as a student or have another job, REI is great. But I would never recommend going career with the company on the store level. I saw several cases where upper management strung employees along for DECADES without offering any form of job security or realistic expectation of promotion or raise. From what I saw, some of it comes directly from management, but the rest comes from shear fact that turnover in low-mid level management is extremely low while turnover with sales staff is extremely high. The company looks very appealing from the bottom, but getting out of the base-line pay grade is extremely difficult.

Explore other reviews about REI

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good managers, deals, coworkers, products

Cons

No cons, I really liked my time.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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