REI Reviews | Glassdoor

REI Reviews

Updated February 17, 2017
1,047 reviews

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Full-time Part-time

3.9
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REI President and CEO Jerry Stritzke
Jerry Stritzke
367 Ratings

1,047 Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 114 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 47 reviews)

Cons
  • hard to find hours when part time (in 77 reviews)

  • The downside of having a work life balance is that there is no overtime (in 31 reviews)

More Pros and Cons

  1. "Because I have to"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Gear and gear plus more gear

    Cons

    Low pay and low pay


  2. "Great company with a fantastic culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than a year)

    Pros

    Work with an industry you love - the outdoors.
    Coworkers share your passion for the outdoors.
    Great employee benefits and perks.
    You get to educate some customers and some you can learn things from.

    Cons

    Probably the biggest drawback to REI, at least as a Sales Specialist, is the very low pay rate and the retail sales hours. Hours scheduled are highly variable and changing schedules make it a challenge to manage outside commitments.

    Advice to Management

    Work to actually develop and grow your junior employees.


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at REI full-time

    Pros

    Great benefits and a fun working environment. Good place for a seasonal or part-time job.

    Cons

    Limited options to grow, pay is fairly good compared to other retailer jobs but low in general. Sometimes it is tough to get enough hours.


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  5. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (Less than a year)

    Pros

    Work life and personal balance is good

    Cons

    Limited time scheduled. They push for membership sales.


  6. "One of the best jobs I've ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Action Sports in Santa Monica, CA
    Former Employee - Action Sports in Santa Monica, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI part-time (More than a year)

    Pros

    - coworkers
    - employee wellness and benefits, i.e. pro-deals, employee discounts, employee retreats. I've never had a company do this better than REI.
    - upper management. Best supervisors and managers I've ever worked for. They were stern and strict, but extremely approachable and fair.
    - gave me life skills (for hobbies and future careers)

    Cons

    - uniform. The vest is cheeky and lame.
    - memberships.
    - MEMBERSHIPS.
    - did i mention memberships? You MUST sell memberships if you want to keep your job and senior staff will remind you of this every day (in a friendly, positive way)

    Advice to Management

    - get away from the membership model and recruit members in alternate, less grimey ways, that don't put your employee's jobs at risk.


  7. "Love your work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI full-time

    Pros

    Benefits and work culture are AMAZING and they have a truly moral, good purpose behind the work they do. Everyone there is super amped about their roles and they just want to share that with every customer that walks through the doors. From the most upper echelon to your direct supervisor, REI is not only customer oriented but employee oriented as well. They are very supportive of your goals, dreams, hardships, and just life in general.

    Cons

    Salary could be better but it IS retail after all.

    Advice to Management

    Keep on being super supportive and fun!


  8. "Best benefits around"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at REI full-time

    Pros

    A company that really considers customers and employees first. Compare the benefits to other retailers and it is clear that others are attempting to do what REI already does. REI is still the best and being a co-op is a big part of that.

    Cons

    Retail hours can be tough.


  9. "Outstanding Organizational Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than a year)

    Pros

    Great local culture in each store.
    Management is very approachable.
    Excellent employee purchase benefits.

    Cons

    No regular work schedule.
    Hours vary significantly at the entry level.
    It's retail!

    Advice to Management

    Identify subordinate desires and manage expectations.
    Mentor more for internal growth.


  10. "Best work culture ever, but impossible to survive on hours!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Denver, CO
    Former Employee - Sales Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at REI part-time (More than 3 years)

    Pros

    Fantastic work culture! The discounts are decent and the prodeals even better--if you can swing them on your lean paychecks. Sometimes you can win some swag and it’s really cool when that happens.

    Cons

    What it boils down to is that REI is a paycheck to paycheck job. If you're not a manager you're going to have difficulty ever getting enough hours to survive on. Most of REI’s retail workforce is hired on as seasonal part time workers and they’re often made to believe that they have a shot at moving into a full time position if they meet their goals. Don’t be fooled. It is nearly impossible to be considered for a full time position because there are hardly any.

    As a part time employee you will be susceptible to highly fluctuating schedules, you'll never seem to get enough hours, you'll be at the mercy of frequent payroll cutbacks, and worse than Walmart wages. Other drawbacks include: dropped health benefits, membership sales are still demanding and stressful, there is a lot of favoritism in play by management, upward movement is nearly non-existent, and there is high employee turnover which impacts the morale (you will miss the employees who have become like family, because they became so fed up and couldn't stick it out anymore).

    Be aware that If you become one of the fortunate part timers who qualify for health coverage, they’re not guaranteed. You’ll need to maintain a rolling average of 20 hours a week to remain eligible. If your scheduled hours fall below that, then your benefits will be dropped. It happens to alot many employees and it's painful to witness. With that said, if you don't need the hours or benefits it's a fantastic place to work!

    More importantly, part time employees often struggle and experience hardship you never thought was imaginable at a cooperative renown for its values. REI has sadly been taken over by corporate interests and has lost its way in valuing its people. These days It's all about profits and the bottom line.

    There's an employee movement and an online petition that are eye openers. You can learn more about the movement by doing a google search for REI Employees for Real Change. The petition can be found by going to coworker.org--just search REI and it should pop up. It's all true. Good luck.

    Advice to Management

    It would be great if managers stood up for employees and advocated for them. Management needs to be able to tell Mr. Stritzke (REI’s CEO) and the Board of Directors, about the hardships employees are facing. The recent improvements in scheduling and pay just aren’t cutting it. In other words, “Stop drinking the Kool-aid!” Start taking a stand for the dedicated workers who give it their all and make the co-op the great place that it is to work and for customers to shop.

    REI should make training its management teams a priority. Some are exceptional, but not enough of them. There’s a real disconnect in communications that makes working at REI maddening. It would behoove REI to stop hiring corporate leaders/personnel from department store chains like Nordstrom and Macy’s. They really couldn’t be more clueless as to what makes REI the special place it has been renown for, let alone knowing anything about surviving outdoors.

    As for the Board of Directors and the CEO, they’re destroying the co-op and turning it into a big box chain that has no soul. More long time members who understand why REI is special, should be placed on the Board to uphold the co-op to living its values--especially taking better care of its people, a value that has virtually become extinct. Employees could really benefit from some sort of representation and Mr. Stritzke isn't it.


  11. "REI and Politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Dallas, TX
    Current Employee - Senior Associate in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at REI part-time (More than 10 years)

    Pros

    Leading Outdoor Retailer and they have experienced sales staff that enjoy helping people ,they can solve just about any outdoor gear issue you may have

    Cons

    Being based out of Seattle I guess they assume all store employees are part of the far left Liberal granola eating tribes, not true. REI President sent an open letter assuming everyone was upset over Hillary's loss and felt their pain .Great place,Great gear, just don't drink the koolaide there.If you disagree with them your kind of seen as a backwards uneducated type hillbilly

    Advice to Management

    REI Corporate downplay the politics



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