REI Reviews | Glassdoor

REI Reviews

To filter reviews, or .

Found 1476 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
79%
Recommend to a Friend
83%
Approve of CEO
REI CEO Jerry Stritzke
Jerry Stritzke
626 Ratings
Pros
Cons
  • "The work-life balance isn't balanced across the teams, and the PTO is not progressive(in 40 reviews)

  • "limited hours when business is tight, hard to get into a full-time position, generally need to move in order to advance(in 99 reviews)

More Pros and Cons
  1. "1 year of Experience"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at REI part-time for more than 2 years

    Pros

    Good relationships to be built with your coworkers If you can get insurance it is very good, but it takes time to achieve. Management was wonderful. Coworkers were helpful. Work/life balance was important for management. Management will treat you well. You can make a lifetime career out of your time at REI. It just depends on what you want to do with it.

    Cons

    Pay is low. When you are working part time you cannot expect large paychecks. It simply does not make sense. It takes a year to be qualified for insurance or tuition reimbursement, then you have to maintain weekly hours to keep it. The rare rude customer can be annoying but they aren's a deal breaker.

  2. Helpful (2)

    "Great for what it is"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at REI part-time for more than 4 years

    Pros

    I loved my coworkers! They are generally outdoorsy, always positive, and curious to hear about new adventures. Great energy. Management was super flexible with my schedule as long as it was working for both of us. The company put some solid effort into making pay appropriate for the local cost of living and the expertise they desire from employees. Deals are amazing.

    Cons

    Store management can be narrowly focused on the $ and lack inspiring leadership skills. Too much weight is put on membership sales and not enough on making sure customers get out the door with the right product. As employees, we are told that integrity is everything, and I saw that attitude every day from my coworkers. However, pay raises and bonuses were, and are again, based primarily on membership sales. It is...

    Show More

    Advice to Management

    If membership in the co-op is so great, it will sell itself. It it isn't selling itself, maybe you need to see to the benefits of membership vs. non-membership difference. Also, integrity isn't just for the little guys, Jerry.

  3. "Great people"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at REI part-time for more than 2 years

      Pros

      You work with really cool people

      Cons

      I can't think of any

    • Helpful (3)

      "Love your job, Love your life."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at REI part-time for more than 4 years

      Pros

      -401K for part time folks (it is an amazing benefit as a college student) -REI employees actually LIVE the core values of the company. There is so much RESPECT and INTEGRITY -Decent pay as a student working part time -Amazing customer base. -It is great to work with such a great return policy because you really get the opportunity to help customers out. -Discounts are pretty good (if you like outdoor stuff) -Award...

      Show More

      Cons

      I honestly don't have many bad things to say about REI. It really holds a special place in my heart. I suppose one con is membership sales. Not that they are very pushy or anything but they sometimes keep employees just because they can sell a lot of memberships.

      Advice to Management

      It isn't really much advice for management as much as it is to HQ. Work harder to promote the people who want to be loyal to you. I have wanted and would still love to stay with REI in a professional capacity but it's a narrow road with a pretty rugged path. I'm still trying though!

    • Helpful (2)

      "Best retail environment I have ever experienced!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Specialist in Framingham, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at REI full-time for more than 2 years

      Pros

      The people. Everyone I work with lives and breathes the products and services they are selling. The amount of product knowledge and experience due in part to great training programs, is really a few steps ahead of competitors. Everyone is very welcoming and friendly, to the point that you begin to develop true friendship with your coworkers. You get the sense that REI employees want to be there. REI's company goals in...

      Show More

      Cons

      Compensation quite low/not livable in my opinion. Unpredictable hours make work/life balance a challenge. Slow advancement unless you are on a management track.

    • "Fun company"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Specialist in Saratoga, CA
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at REI part-time for more than 2 years

      Pros

      Cool products, awesome employee discounts, fun work events and coworkers

      Cons

      sometimes management can be neglectful

    • "Find a good store and it's heaven on earth"

      StarStarStarStarStar
        Former Employee - Sales Associate in Roseville, MN

        I worked at REI part-time for more than a year

        Pros

        Team Atmosphere. Cross-training, great coworkers

        Cons

        If you get stuck with bad management/bad store it becomes punch in punch out.

        Advice to Management

        Keep things lively and motivated

      • "Great work environment with plenty of benefits"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Sales Specialist in Reading, MA
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at REI part-time for more than 2 years

        Pros

        Collaborate work space and flexible hours, great culture as well as benefits ranging from product discounts to health insurance and 401k

        Cons

        Overall positive work experience, no cons

        Advice to Management

        Management needs to keep up the good work and maintain the REI culture

      • "Overall good experience"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Service Specialist 
        Recommends

        I worked at REI part-time for more than 2 years

        Pros

        Friendly coworkers, great gear discounts, relevant industry to personal interests.

        Cons

        Single-minded focus on converting customers to members.

      • "Great with a Caveat"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Service Specialist in Cranston, RI
        Recommends
        Positive Outlook
        Disapproves of CEO

        I worked at REI part-time for more than 4 years

        Pros

        -Outstanding benefits, even for part-time employees -Great discounts -Amazing co-workers and even most of the customers are out of the ordinary retail people. -Yay Days and #OptOutside changed my life.

        Cons

        -Pay and hours structure leaves little room for growth. -The schedule is in-line with retail and has a bit of randomness which makes holding a second job difficult. -"Full Time" entry-level positions are still not a living wage. -Management/Admin positions seem to be the only ones that actually pay well.

        Advice to Management

        Enable ALL of your full-time employees to make a living wage and work towards regular hours for people who hold a second job in order to make ends meet.

      Found 1476 reviews