Good company, very bad management - Anonymous employee Ritz-Carlton Employee Review

1.0
Apr 9, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company culture, pay, benefits, health insurance.

Cons

Management that do not know how to properly manage employees. They act more like bosses than actual leaders. Leaders take full responsibility in case of mistakes and have the courage to find solutions to problems and do something about them. They do not even apply the real basic standards of the Ritz Carlton experience themselves so how could they teach of expect them from employees. They spend time speaking up to point out mistakes but never rave when employees do great. That says a lot about them. They do not have the balls to handle very difficult situations so they just let it be.

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5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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