Reached my dream just to have it crushed. - Event Concierge Ritz-Carlton Employee Review

4.0
May 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Felt like family from day one. Regardless which property I worked at consistency in policies and procedures was for the most part seamless.

Cons

Promotion from within is lacking or it takes jumping through a bunch of hoops and getting past a lot of hurdles to break through the supervisor to manager ceiling. I was overlooked for a management position 4 times even though I was basically already performing all of the duties of the role! Leadership isn’t always transparent about the goings-on at the property but that (like any hotel) depends on the management style of the leadership.

Explore other reviews about Ritz-Carlton

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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