Great Company; just try to stick to larger properties if upward mobility is a priority - Communications/PBX Ritz-Carlton Employee Review

4.0
Mar 31, 2014
Recommend
CEO approval
Business Outlook

Pros

The company culture, perks ranging from discounts to medical to just general swag. I adore working here, although did not in the past due to shoddy management. There are so many benefits to working here, I would always recommend it still. Pros: medical/dental/vision, opportunity for career mentor-ship, culture and attitude, "friendly" corporation, opportunities to win luxury gifts and trips regularly, fun environment, employee cafe, employee recognition and appreciation, top pay rates.

Cons

As with any company, but especially glaring to due to the strongly touted Ritz-Carlton brand standards and culture, an ineffective manager can ruin the experience for anyone working around them. Also, having already worked at a small property, you will find that upward mobility is nearly impossible unless you are being mentored and placed in line for positions that come open. Do not expect to procure a promotion if you are not fully immersed in the culture and be aware of your emotional IQ. These things will get you further than any outright work ethic accompanied with a poor attitude.

Explore other reviews about Ritz-Carlton

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

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