1.0
Feb 1, 2021
Former employee
Key Biscayne, FL
Recommend
CEO approval
Business Outlook
Pros
Not everyone was terrible. Residences Department was delightful and supportive. They also had diverse employment.
Cons
As many of our guests expressed, this property (Key Biscayne) did not feel like a Ritz-Carlton. You could tell that they were stringent with resources. The management gave very futile support. Everyone had an attitude and were just as entitled as the guest that stayed there. I have worked as other luxury brands and have never experienced such low levels of respect and professionalism. They make you feel incompetent and unvalued. They over work their employees and have little to no incentives. Whatever Kool-Aid they are pouring at other Ritz Carlton properties, is definitely not served here.