Customer Facing Sales VP - Anonymous employee SAP Employee Review

3.0
Aug 16, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Quality people committed to delivering success (despite many self-imposed constraints) - Market leadership and brand recognition - Strong partner ecosystem (waiting for a wave of ERP upgrades with S/4HANA)

Cons

- Customer aggravation with too many product focused go-to-market resources - Management focus on quarterly results vs. long term customer success / satisfaction - Inability to innovate organically (also responsible for inflated valuation of acquisitions) - Contemporary HR processes that prevent the most qualified leaders from rising to the top

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SAP Response
9y
Thank you very much for your review.

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Cons

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Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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