Excellent learning, good location, but pay does not match pressure - Support Engineer CoE SAP Employee Review

4.0
Oct 14, 2018
Recommend
CEO approval
Business Outlook

Pros

You will work with brilliant minds. In the first 18 months you will receive a lot of training. CoE and Message Solving promote on the basis of merit, and nothing else. Generally supportive culture amongst employees. Middle Management are hardworking, and put in long hours. Located on SW edge of Dublin. Rent is reasonable, in the area, but availaibility is not existent. It is healthier and cheaper than much of the rest of Dublin. Excellent opportunities for growth and development. You will learn a lot in five years. But it can be very hard work. Your background does not count, only your intellect and workrate - in the CoE, and Message solving. In the other departments, I do not know.

Cons

Pay. SAP IRL is no longer in the top tier of "Great places to work" because of pay, and pressure in the two largest units. This is usually a predictor of a staff losses in the following year. Promoting staff to promotion levels, and then not paying them the minimum salary levels for that promotion level. In 2018, the average pay rise in the CoE was 2.9%. The increase in pressure in the 12 months previous was much greater than this number. In the CoE, training is classified as Non-Productive. This is a first for a German company.

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5.0
Jul 1, 2026
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CEO approval
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Pros

Great company to work, learn and contribute.

Cons

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4.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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