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      It's a great place to work with not so great leadership - Associate Technical Support Engineer SAP Employee Review

      4.0
      Jun 11, 2020
      Associate technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits, amazing infrastructure, a lot of opportunities for self development and to get to know different areas within the company.

      Cons

      Senior leadership and depending on the team, direct managers doesn't really listen to you. They don't give any chances to try some processes improvements even though the whole team insists on it. They want only short term solutions and after a week, the same issue will be facing us again and they will say "hey team, what we can do about it?" and we suggest a good long term solution, which is ignored again and this cycle never ends. Also, support has a poor work/life balance. I need to work extra hours a lot of days to be able to handle all of our backlog. Not because I'm not productive, but because the backlog is huge and the direct management doesn't listen to our suggestions to improve it. The incoming is not under our control, but how we handle it is. And they seem to ignore this fact.

      avatar
      SAP Response
      5y
      Thank you so much for your review. It's unfortunate to hear of the issues with management. The mission of our leaders is to drive innovation, but we want our employees to enjoy what they do.

      Explore other reviews about SAP

      5.0
      Jun 8, 2026
      Senior support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, full of opportunities to learn and support.

      Cons

      Rounds of layoffs due to changes in tech direction. Plan accordingly and stay flexible!

      4.0
      May 29, 2026
      Content strategist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

      Cons

      No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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