High Politics, Low Psych Safety - Senior Manager Salesforce Employee Review

2.0
Nov 25, 2019
Recommend
CEO approval
Business Outlook

Pros

The company has great compensation, bonuses, and amazing benefits. There are a lot of opportunities for internal mobility.

Cons

This is a sales company. They are incredibly good at selling their culture externally and internally. However, the gap between the stated culture and what happens on a day to day basis is huge. I would describe this company as ruthless rather than "Ohana". In my experience, this company has some of the worst managers in the tech industry. Like the saying goes, people don't leave their jobs, they leave their managers, and that is certainly why I left. The environment is highly political and punitive. Favoritism is rampant, and the path to promotion is completely unclear and subjective. There is very little diversity among executives, aside from their token POC who runs the Equality group. Everything this company sells as strengths - their commitment to equality and diversity, their values, their culture - is just smoke and mirrors. They talk a good talk, but they don't walk the walk.

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Salesforce Response
6y
Thank you for taking the time to leave this feedback. We know that creating a great culture is a journey and not always a perfect one. But, the culture you're describing is not at all what we want to see at Salesforce. We're interested in hearing more about your experience. Even though you've left, can you please reach out to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com to provide further details?

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Pros

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Cons

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4.0
Jul 9, 2014
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Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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