Fun place to work but needs better management. - Anonymous employee Sephora Employee Review

2.0
May 30, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoyed my time there because of some of the wonderful cast members, made lots of friends! Free samples. Product knowledge, in-store training. Gratis, although I never got any.

Cons

It's still retail, so hours and pay isn't going to be the best. Poor management, lots of miscommunication. I'd be told to do one thing by one director and the other will tell me differently. What's the deal? I also was the only one in the store with no Gratis box, the management simply "forgot". Being only in the cashier position for months was not what I expected as I was told management will put people into different "worlds" after a certain amount of time but it Never happened. it's a menial position and it gets extremely frustrating at times. Cast members don't get to learn if they're constantly doing cashier work. Lots of micromanagement. Store is dusty as heck! In the end it's still retail! I was very excited to work there but realized that it isn't all that great in the end.

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Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
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Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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