Good benefits but poor treatment of employees - Money Support Specialist Shopify Employee Review

2.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are good

Cons

There is a general dehumanisation of the support going on, impacting the mental well-being of the employees, and a general dismissal of that fact by management and higher management. There used to be possibilities to grow and evolve within the company, which are gone - now employees are either stuck in the position they're highered in or they'll be move forcibly to teams they didn't even apply to to fill in the gaps created by higher management decisions with low to no recognition at all

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5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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