Where to start...
- Working here is mentally and emotionally draining. Your days drag on and there are more angry customers than nice ones. If you have to use the washroom (bear in mind, you're working from your own house), you have to let your entire squad know.
- There is a Smiley rating system which they monitor like hawks. If you have a great interaction with a customer but the customer isn't happy with the platform, they can mark you with a frownie and that docks roughly 3 points from your percentage. If you're not averaging a 90% smiley rating at all time, then be prepared to pack up your desk.
- They should really explain in the job description that you're also required to up-sell. You have a monthly goal to hit and it's definitely not something I was told at the beginning.
- You're on a 6 month probationary period so no benefits kick in until then.
- Your Squad Leads (aka Guru team managers) are less than qualified to manage. They promote the favourites, not those most qualified. They say that you're not allowed to be promoted until after your 6 month probationary period but many Gurus have been promoted within 4 months or less (recall the favourites comment?)
- The pay is definitely not enough for such a high-stress role.
