Poorly managed - Anonymous employee Shopify Employee Review

Gurus are simply overworked. You get only 30min lunch breaks and then back on phones with the never ending calls (literally when you hang up, you get a new call in the same breath) or back to back to back to back chats x3 since you have to juggle a constant 3 at once. You are allowed to take some brb’s but make sure it’s not over 5min at a time (more than twice a day is frowned upon). That may work if your job isn’t battling pissed off merchants every 20min - okay, there are some happy ones, too. But the point is, the job is mentally exhausting and gurus should be entitled to either a longer lunch or more breaks - I’d be surprised if they are even following correct labor laws. They say it’s “work/life balanced” but if the day is marked red in the calendar (which is really a flip of a coin these days due to them being understaffed for the high turnover of the guru role) don’t think you can get it off unless you want to use 1 of your 10 personal days towards it. You’re thinking: “wow 10 personal days? That’s great!” Not so fast. It’d be great if we were given STAT holidays but no, you’re forced to work them. So if you think about it, the guru role doesn’t give you any long weekend. Not one. Let me repeat: Guru role does not give you 3 days off. Ever. While everyyyyyyyone else in the company does. To get that, you need to use a personal or vacation day — or promoted but good luck, an internal job posting is like a french fry being thrown to a flock of 100+ seagulls at the beach, if you get it you’re the lucky one. Better luck next year. Yet this company “values & respects” all gurus. Not.