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      "Customer Success Guru (Remote)" Not what I thought. - Customer Success Guru Shopify Employee Review

      2.0
      Nov 12, 2014
      Customer success guru
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Awesome computer set up - Training was pleasant - People were nice - Cool product

      Cons

      - Not flexible, hours are confusing - Have to chat a "Lead" to let them know your even going to the BATHROOM. In your own home... or a 5 minute breather. - Stressful - Actually Customer Support with a little bit of Inbound Sales. NOT Customer Success (You are not mapped to certain customers, you just have one offs.) - No room to expand into other teams. Remote is only support. - Interview process was a nightmare.

      Explore other reviews about Shopify

      5.0
      Jul 2, 2026
      Partnerships
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company with incredible product

      Cons

      None that I can think of

      2.0
      Jun 29, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

      Cons

      - Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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